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ron fleissman 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ronfleissman@ yahoo .com

 

career objective

 

results-driven business and systems analyst eager to contribute expertise in defining strategies for integrating innovative technology solutions with business operations toward actively supporting a progressive organization in optimizing performance

 

profile

 

offer extensive background in product management, software/application development and interactive/new media ~ excel in evaluating full range of existing business operations, identifying needs/requirements and devising and implementing targeted action plans and customized technology solutions for maximizing efficiency, quality and bottom-line profitability ~ dynamic client/account management, communication, consultation, training, customer/user support, and relationship building skills ~ proactively interface and collaborate with it, project, development, and quality assurance teams, cross-functional department representatives, corporate executives, and client users to achieve optimal outcomes ~ successfully coordinate and steer entire project scope, from concept through delivery, to attain critical timelines, specifications and objectives

 

professional experience

 

business analyst/client services manager, donovan data systems-ny, ny 2006-present

  proactively interface with all levels of clients, from executives to end users, to identify and address immediate and long-term needs as key representative of software developer/vendor targeting madison avenue-based national advertising/marketing communication industry

  apply sharp business acumen toward analyzing operations, generating business/system information, evaluating user needs, and comprehensively evaluating processes, applications and workflow

  effectively identify, develop and execute technology-driven, client-specific media planning/booking and accounting solutions to boost operational efficiency and productivity

  proficiently steer projects from initial consult, conceptualization, development, and infrastructure coordination through delivery, follow up, peer/user technical training, and ongoing customer support

  actively collaborate with cross-functional business and it teams in defining, documenting and delivering applications/technologies

  partner with project and development team in identifying and managing project(s) scope as well as projecting efforts needed for requirements analysis and testing; steer test planning, execution and user testing

  work closely with developers and quality assurance (qa) teams and conduct thorough risk assessments of proposed project designs for quality control; play a key role in entire quality assurance process, including unit, integration, end-to-end, and user acceptance testing

  apply advanced analytical and problem solving skills toward troubleshooting and resolving any application/project-related issues

  demonstrate highly effective communication skills in successfully translating and articulating complex functionality and technical information and developing and authoring clear functional specifications

  serve as subject matter expert to clients, users and development teams in addressing functional specification and solution design issues throughout the application development phase

  consistently monitor and advise on project status to ensure achievement of crucial deadlines, budgetary guidelines and specifications; effectively maintain timelines for customizations, integrations and interfaces

  demonstrate strong leadership skills in steering client and internal project teams as well mentoring project members in best practices and application knowledge

  manage administrative functions ranging from developing statement of work materials and documenting meetings to producing and presenting project status reports

 

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ron fleissman page 2 of 2

 

client services/relationship manager, worldnow-ny, ny 2005-2006

  successfully developed and managed critical professional relationships with 30+ high-profile network affiliates and clients, including abc, cbs, fox, and nbc, valued at over $3m aggregate revenue; played an instrumental role in driving company sales and profit growth by delivering live proprietary product/service demonstrations

  actively collaborated with news, sales and promotion departments on internet-driven business development initiatives, successfully leveraging existing media assets, enhancing site content and creating innovative, targeted advertising campaigns to expand and diversify revenue channels through customized workflow and designs

  drove full scope of product/project life cycles, from planning to launching websites, content management systems, streaming, on-demand and live video technologies; consistently achieved project specifications and timelines

  applied sharp communication skills toward delivering personalized remote/on-site system training and support and serving as primary point of contact/subject matter expert to station general managers, news directors, producers, sales managers, and marketing team members

  facilitated ongoing user acceptance testing for quality assurance

  contributed expertise toward authoring company-wide training, best practice and system documents

 

business analyst/project manager, sogeti consulting usa/bnp paribas-ny, ny 2003-2005

  cultivated productive client, business unit manager, executive, and it development relationships vital to effectively mapping and implementing successful technology projects

  proficiently used unified modeling language (uml), object oriented analysis and data modeling methodologies in planning projects, estimating scope/timelines and allocating resources

  spearheaded entire migration process from legacy system to new application platform and delivered end-user analytical/technical support; created system/end user usability documents

  persuasively negotiated vendor contracts and service agreements to achieve critical quality standards while containing overhead expenses

business analyst/project manager, amalgamated life insurance-ny, ny 2001-2003

  in support of in-house it department, effectively created comprehensive software/system development life cycle (sdlc) methodologies and standards

  successfully analyzed and defined business and end user requirements and wrote detailed product specifications for claimfacts patient claims and basys as400 pension eligibility systems

  efficiently developed/maintained work schedules, work flows, project plans, tasks, deliverables, issue/action logs, scope changes, change management documents, timelines, and reports to achieve project timelines; monitored project milestones and budgets for optimal use of resources

  authored technical training materials and delivered staff training

  innovatively designed and launched company wide computer-driven training program for critical compliance with federal hipaa regulatory standards

  proactively executed company s it disaster recovery contingency planning

 

project manager, winstar communications-ny, ny 2000-2001

  facilitated revenue-generating, technology-driven initiatives for multimedia, marketing and business development teams and steered project team meetings, mapping and implementation

 

independent business/technology consultant 1995-2000

  spearheaded system migration/transition, y2-k compliance and enhancement projects for high-profile clients including salomon smith barney, deutsche bank and citicorp

education

 

ba, political science/information systems technology, syracuse university-ny; 1995

 

technical proficiencies

 

access, excel, powerpoint, project, outlook, visio, word, asp, flash, html, java, sql, xml, photoshop, mercury interactive suite, microsoft windows media and flash video technologies (streaming, on demand and live broadcasts), social networking tools, ecommerce applications, user registration and entitlements, search engines/tools, website performance metrics/analytics

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