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yyyyyy x. yyyyyy                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              


productive, quality-oriented administrative professional eager to contribute exceptional reception, interpersonal relation and office/clerical skills toward optimizing operations of a progressive organization




offer solid skills in steering administrative and reception operations, as well as extensive background in customer-focused, service-oriented environments, with expertise in:

ø  providing quality support to senior staff in facilitating business operations

ø  planning, coordinating and managing workflow/projects to meet critical deadlines and goals

ø  optimizing productivity, efficiency and quality in minimal supervision environments

ø  coordinating schedules and appointments to maximize use of resources

ø  delivering superior customer service in handling high-volume, multi-line phone communications, responding to inquiries and addressing/troubleshooting issues

ø  maintaining records, files and related business information

ø  accurately and securely managing high volumes of cash

ø  training and supervising personnel

ø  pc operations: microsoft word, powerpoint as well as typing/word processing and data entry


professional experience                


the children s place-auburn hills, mi                                                                              10/2006-present

department lead

  in recognition of superior performance, have steadily progressed through 3 promotions within 2 years to assume managerial responsibilities for department floor sets, with the goal of maximizing sales through strategic merchandising

  provide quality new hire training in operations and procedures, with a strong focus on ensuring delivery of responsive, efficient customer service

visual merchandiser

  proactively merchandised product to boost sales performance; proficiently completed window and floor sets to achieve and surpass critical timeline goals

  applied strong communication skills toward training staff in merchandising standards and techniques

lead cashier

  led associates in providing high levels of customer service in facilitating sales transactions, responding to customer inquiries and troubleshooting any service/product issues

  successfully controlled external shrinkage through enforcement of loss prevention policy/awareness


creative techniques - lake orion, mi                                                                              6/2006-8/2007


  proficiently managed 10-line phone system and routed calls; represented employer in a professional, positive manner in greeting and directing clients

  efficiently created, updated and maintained files

  effectively managed appointment and schedule calendar


mervyns - pontiac, mi                                                                                                    11/2002-2/2006

team member

  optimized customer experience through delivery of quality service in assisting with purchase decisions, providing fast check out and addressing and resolving issues

  collaborated with department manager in completing all ad and floor sets



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yyyyyy x. yyyyyy                                                                                                                                 page 2 of 2


dr. carl j. cohen - bloomfield hills, mi                                                                           3/2001-10-2003


  recognized with 2 compensation increases in response to contributions as a team member

  proficiently scheduled new/return appointments, managed patient files and referral slips and produced and faxed documents

  demonstrated solid understanding of general accounting principles in collecting patient co-pays and payments and interfaced with insurers to verify patient coverage


additional background ~


dance instructor, eisenhower dance ensemble center - rochester hills, mi; 9/2005-6/2007



ba, dance/performing arts, oakland university-rochester, mi; in progress



alpha delta pi, recruitment information manager (rim), member 2001-2006
oakland repertory company; 2005-2006

oakland dance theatre; 2002-2005
maggie allsee award for outstanding dance choreography



































yyyyyy x. yyyyyy                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000









hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in an administrative support/reception capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include solid skills in greeting and assisting clients, managing multi-line phone systems, creating and maintaining detailed records and filing systems, producing quality written communications, efficiently managing schedules and appointment calendars, collecting receivables, and handling cash receipts.  i possess superior organization, prioritization, time management, and multi-tasking skills that are vital to optimizing productivity and efficiency of office operations.  additionally, i believe my extensive background in customer-focused industries enhances my abilities to support a broad range of business operations, as all companies are driven by their clients.  to complement this background, i am proficient in computer operations, word processing/typing, data entry, and 10-key.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy

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