career objective                              

results-driven information technology engineer and director eager to contribute superior technical, communication, and leadership skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer more than four years of progressive experience developing customized it business solutions, with expertise in designing systems capable of growing along with corporate operations

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  recruit, hire, instruct, and manage top-performing support teams; extensive background in creating and conducting specialized training programs for all levels of staff and contracted specialists

ø  solid record of improving financial performance by increasing efficiency, productivity, staff performance; successfully manage key projects from conception through completion

ø  apply depth of knowledge in infrastructure assessment, strategic planning, process automation, client relationship management, and quality assurance techniques to meeting corporate objectives

ø  actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

 

~ recent achievements ~

• in recognition of outstanding performance at keller williams, promoted from desktop support to it director within three months
• completed major conversion of 1940s ranch-style home into a working office with state-of-the-art technology; cost-effectively managed procurement, delivery, and installations of plasma tvs, monitors, computers, servers, routers, peripherals, industrial size printers, and ip phone systems

• conducted extensive research to identify and negotiate with vendors for best value on outsourced services and equipment; proposed numerous changes to generate more than $1k in fixed costs and nearly $5k per month in cost savings on telecommunications, hosting, and backup services and products while improving quality
• trained keller williams agents on effectively utilizing technology and new media to increase sales opportunities and revenues; topics have included online marketing, developing youtube and picassa presentations, creating professional collateral, researching personal computers for business use, and more

 

~ technical proficiencies ~

operating systems:                               windows 2003 server, xp, vista, mac os-leopard, linux-ubuntu

 

software applications & databases:        microsoft exchange server, ms office (word, excel, powerpoint, access, outlook), ms publisher, autocad, quickbooks, pcounter, parallels desktop, norton ghost, picassa, adobe cs4, youtube, facebook, twitter

 

programming languages:                       c++

 

mobile devices:                                     iphone, blackberry, palm treo

 

hardware & networking devices:             laptop / desktop computers, routers, wireless devices, printers, projectors, plasma tvs, wan/lan, tcp/ip, dhcp, t1, dsl, broadband

professional experience                

keller williams metropolitan, houston, tx                                                                                               2009 c present

it director

• entrusted with comprehensive oversight of the development, purchasing, installation, testing/debugging, and management of all information technology infrastructure in new facilities, as well as assisting and maintaining relationships with 430 agents and 15 staff members

 

continued
yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2

 

• authored and train personnel on official it policies and procedures for new employees and agents; additionally manage help desk activity and prepare faqs to assist personnel with applications, new viruses, and emerging technologies
• created training calendar with weekly group units on varied topics, develop application-based training solutions, and provide one-on-one support for staff needing extra assistance
• execute administrative tasks to maintain company intranet and servers; add and remove users, create user accounts and authorizations, update content, ensure regular backup of all critical data, and provide user support
• brought server room, conference rooms, and shared resource room up to high standard of operation, cleaned out bad routers, managed installations of plasma tvs / monitors / hd antennas, and renovated hvac system
• assumed responsibility for preparing for bi-monthly team meetings and major offsite conferences for regional office; created c-level powerpoint presentations, procured and set up all audio/visual/peripheral equipment, and coordinated event production

 

preferred foodservice, houston, tx                                                                                                      2008 c present

project manager

• successfully designed and implemented a proprietary access-driven database to track productivity and employee performance metrics
• examined daily workflow reports to qualify billable hours associated with multiple concurrent projects, determined labor-related profitability on a case-by-case basis, and prepared and presented detailed weekly reports outlining findings for company owner
• served as it administrator c delivered knowledgeable technical support and user assistance for all on-site computers, introduced technological upgrades to legacy system, created group policies, and managed active directory

 

captiveaire systems inc., houston, tx                                                                                                   2005 c 2008

network administrator & sales engineer

• performed a broad range of technical development and implementation, user assistance, and operational management duties to increase corporate productivity and client satisfaction; directly oversaw two contractors with up to 30 support specialists
• drove technological upgrade initiatives and established integrated telecommunications systems to create a highly efficient and secure paperless office environment; instituted centralized daily data backups, upgraded servers, created group policies and managed active directory
• planned, coordinated, and launched the company s first wireless network for five office locations with more than 50 workstations across texas; pioneered wired and wireless security measures and virus prevention, performed software testing to ensure proper functionality, and managed the upgrading to and procurement of advanced hardware and software
• achieved substantive increase in customer conversion and retention by training staff to use autocad and produce attractive renderings, enabling improved client communications utilizing an automatic call distribution program, and personally providing one-on-one troubleshooting and user support resulting in a five-star customer satisfaction rating on expansive follow-up survey

education                                           

university of missouri, rolla, mo                                                                                                           insert year

bachelor of science in engineering management; management of technology emphasis

 

 

~ professional development & certifications ~

certified cisco network analyst (pending) ~ microsoft certified professional (pending) ~ comptia a+ certified