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yyyyyy x. yyyyyy

xxx-xxx-xxxx •



solutions-driven professional specializing in managing results-focused teams, providing world-class customer service, driving business efficiency, and supporting operations growth eager to offer 11+ years experience, as well as knowledge gained from rigorous leadership workshops, toward optimizing an employer s success.



profile of qualifications


         top-performer who makes decisions to reflect positively on business profitability, corporate well-being, and client satisfaction.

         excellent communicator who evaluates workflow methods to streamline business processes and improve staff productivity.

         integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.

         proficient multitasker who plans, prioritizes, and manages assignments within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and strong analytical abilities.



key areas of expertise


operations support                      data / document processing              strategic analysis                        client / customer service

quality team building                 business communications                  workflow prioritization               administrative support

training / development               cash flow management                     budget / expense control          inventory management



professional synopsis


comcast corporation                                                                                                                                                         2003 c present


operations support supervisor (2006 c present)

        apply dynamic leadership talents toward directing a top-performing 15-member team in daily operations to include planning and prioritizing tasks to maximize use of resources and meet key goals, as well as managing all training / development efforts.

        expertly draft and disseminate comprehensive policy and procedure manuals to ensure seamless business processes, along with creating and / or maintaining detailed reports, spreadsheets, databases, and additional documents.

        optimize administrative efficiency by handling all accounts receivable and records management, as well as cost-effectively monitoring diverse inventories and reducing expenses as applicable to boost bottom-line results.


delta valley compliance lead (2003 c 2006)

        played a vital role in building and sustaining business by providing active support for resource / complaint departments to include handling all check-ins, routing, data control, and quota coordination to guarantee consistent business practices.

        interfaced with field supervisors and leads to respond to client concerns and attain superior customer service at all times, along with assisting management with vacation scheduling, task prioritization, and timesheet / data entry processing.

        contributed sharp analytical abilities toward managing monetary collection from field collectors, as well as processing deposits and payments to customer accounts as required.


help desk associate (2003)

        utilized broad scope of industry and professional services knowledge toward administering daily reports to minimize truck rolls; assisting dispatch as necessary; and serving as a resourceful liaison between customer service and dispatch teams.


at&t broadband                                                                                                                                                                          1999 c 2003



        demonstrated strong communication skills toward performing dispatch for 3 lines of business (i.e. cable, hsi, telephony) to include monitoring and assigning work to field personnel; pre-calling customers to inform them of in-route technician status; and effectively working with network technicians to clear outages.



professional development


introduction to leadership / managing inclusions workshops                                                                 comcast university


microsoft office suite • csg s acsr application suite • wfx • workflow software • internet applications


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