yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a hotel management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you a seasoned background in directing hotel and resort operations, significant experience in personnel development and management, and an exemplary blend of talents in financial administration, sales and marketing, budgeting, relationship-building, and negotiating vendor contracts. to complement these qualifications, i offer polished communication, forecasting, interpersonal, and presentation skills which are paramount as a general manager.

 

as a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through dedication, loyalty, and proven skills in maximizing guest/customer service and satisfaction. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx

abc@xyz.com

objective

 

results-driven hotel management executive with extensive hospitality background eager to contribute exceptional strategic planning, team-building and marketing expertise toward supporting the employer in maximizing sales and profit performance, operational efficiency, and business development success.  

areas of expertise

 

guest service and satisfaction c exhibits an unparalleled focus on ensuring and optimizing guest relations to achieve excellent occupancy levels, repeat business and referrals.

 

revenue growth & profit maximization c considerable skills in forecasting, budgeting, cost control, and strengthening revenue growth and profitability.

 

personnel training & management c combines solid interpersonal and communication skills to train, empower, educate and inspire personnel; leads staff to achieve productivity and performance excellence. proven success in elevating staff morale and reducing turnover.

 

sales & marketing management c extensive background in devising and implementing sales and marketing efforts to raise public awareness and interest. merges strong work ethic, attention to detail, and integrity to achieve sales targets.

professional experience

 

holiday inn-south/convention center, lansing, michigan, 1988 to 2008     

general manager

         spearheaded profitability and exemplary guest service for 300-room full-service hotel and convention center inclusive of 26,000 sq. ft. meeting/banquet facility, 200-seat restaurant, and 100-seat cocktail lounge.

         resourcefully reversed hotel s annual fiscal losses by modifying franchise affiliation to grow sales volume from $6m to $11m annually and reduce staff turnover by 90%.

         championed average occupancy improvements from 50% to 65% and boosted gross operating profit by 100%.

         captured 42% profit for banquet department by effectively controlling inventory, establishing staffing guidelines, and implementing preferred vendor pricing.

         applied strong strategic planning and project management skills toward facilitating smooth conversion to holiday inn, including renovation/pip, to achieve critical timelines and budgetary objectives.

 

americana lake geneva resort (currently grand geneva), lake geneva, wisconsin, 1982 to 1988

general manager

         proficiently directed operations of 340-room resort and conference center consisting of: two 18-hole championship golf courses, fitness & racquet center, 32,000 sq. ft. meeting/banquet facility, three restaurants, two lounges, stables, 55 time share condominiums, downhill and cross country skiing, boating, skeet & trap, airport, miniature golf  and driving range.

 

continued

 

yyyyyy x. yyyyyy ~ page 2 of 2

 

 

professional experience continued

 

 

         steadily increased revenue from $12m to $17m and elevated customer satisfaction index from 78% to 91%.

         applied outstanding planning skills, resourcefulness, and strategic thinking abilities to achieve 60% increase in net operating income.

         transformed and repositioned resort to reputable upscale family and group meeting destination.

         significantly grew revenues from $7m to $12m annually by developing new sales department and launching aggressive marketing plan for multiple profit centers.  

education & professional development

 

hotel & restaurant administration c oklahoma state university 

   

certified hotel administrator

 

general manager certification c holiday inn university

 

certified trainer c professional selling skills (xerox)

community involvement  & affiliations

 

chairman of the board, michigan hotel and resort association

 

executive committee member,  greater lansing convention & visitors bureau

 

chairman, be a tourist in your own town committee

 

chairman of the board, geneva lakes chamber of commerce