Information Technology Director seeks opportunity to contribute accomplished technical skills and broad Retail/Wholesale Operations experience toward boosting bottom-line performance of dynamic company

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Ø  Decisive and resourceful director with strong ability in identifying opportunities, organizing resources, executing plans and ultimately enhancing and increasing growth of retail/wholesale businesses

Ø  Proven success in skillfully aligning business analysis and strategic planning with business needs and technology platforms to maximize company-wide efficiencies and profitability

Ø  Maintain highest level of customer satisfaction through efficient management of high-volume call centers and human resources

Ø  Offer technical mastery of most software and hardware systems, programs and equipment

Ø  Strong Systems Auditing experience, evaluating efficacy of security administration-related controls and other logical controls, and ensuring safekeeping of all company assets

Ø  Complement rich Information Technology experience with thorough retail operations background as General Manager of two Boston Market fast-food restaurants

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Sherman Specialty, Jericho, NY                                                                                            2004-Present

Information Technology Director/Operations Manager

 

  Responsible for guiding all company hardware/software systems, 10-agent call center and online initiatives; Generating remarkable 1% abandonment rate on 2,000-plus customer calls per month

  Managing 100% success rate in system up time; Reducing IT budget at annual rate of $70,000, including $15,000 savings in moving email in-house; Projecting $2 million savings in next 10 years

  Set up 150,000-square-foot warehouse and company Intranet pages; Successfully  implemented cost accounting system for Private Branch Exchange and Nortel BCM 3.7 phone system

  Saving additional $75,000 per year by integrating banner printing internally

  Support antivirus Email and file server systems, and Spam software for 75 users in 2 locations; Maintain LAN/WAN, Firewalls and Intra/Internet security at corporate office and distribution center

  Developed Call Center metrics to monitor employees, making payroll and performance compatible

  Conduct training, purchasing/budgeting for all hardware/software and telecommunications; Build and maintain Servers/Personal Computers and Windows 2000/XP workstations to support staff

 

Stanton-Country Carpets, Syosset, NY                                                                                  1998-2004

Information Technology Director

 

  Registered 99% success rate in system up time of 99%, redeveloped company Web page and reduced annual IT budget with an annual savings of  $65,000

  Maintained highest level of operational performance through implementation of Electronic Data Interchange, Bar Coding, Electronic Distribution of Faxes via Fax Serve, Development of Company Intranet pages, Microfilm storage and retrieval of AR/AP records

  Accomplished integration of distribution center call recording system, security key fob access system, Polycom video conferencing and configuration of software and hardware for daily scanning of endorsed AR checks to a file server for electronic tracking

  Managed Novell, Windows NT/2000, and Citrix Metaframe Environment for 86 users in 3 locations and 30 outside sales agents; Created, maintained and monitored existing user accounts and applicable security and system rights

  Monitored all computer hardware, software, general office equipment, telephone and voice mail systems; served as main contact for technical, consulting and telephone vendors

 

Henry Schein, Melville, NY                                                                                                        1998-1999

Contracts Analyst/Computer Support Advisor

 

  Monitored performance of 200-plus sales representatives, creating Gross Profit and Price Change reports that allowed company to maintain profitability while ensuring optimal consumer pricing

  Second stint at one of nation s largest Pharmaceutical distributors via Brookville Staffing (original employment September 1995 to November 1995)

  Audited Return Processing operators, ensuring accurate inventory counts and commentary; Led warehouse staff in effectively stocking and/or returning merchandise to manufacturer

  Delivered fast and accurate refunds and/or shipment of replaced goods to customer

  Created assessment reports and evaluated vendors when bidding and contracting for product

 

Boston Market, Syosset, NY                                                                                                     1995-1998

General Manager

 

  Recognized for developing and managing higher level of customer and employee satisfaction at 2 multi-million operations

  Created and monitored shift plans, enforcing conduct and safety standards, assigning secondary duties for both employees, assistant managers and supervisors

  Fiscal oversight for cash control, cash audits, labor control and raw product waste control; obtained maximum product yield through effective product preparation, portioning, consistency and proper training; Oversaw store budget for maintenance, repairs, administrative supplies, inventory and payroll

  Excelled at administrative duties, including preparation of daily, weekly, monthly financial and facility performance and payroll reports; established inventory par levels and responsible for ordering

   Administered all technical matters, including customer service, product preparation and equipment operation maintenance; updated and maintained both computer systems and front of house POS terminals

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Hofstra University, Hempstead, NY

Bachelor of Business Administration

 

Inet Solutions, Uniondale, NY

Certified Novell Administrator

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HARDWARE: IBM AS400 (270,810, 820 series); Hewlett Packard; Compaq; Dell; Forti Net; Sonic Wall; Cisco; Adtran; Barracuda; Nortel Phone Systems; Cintech Acd; Voice Print call logger; Nextland; Various Laser/Desk Jet printers; Print server; scanners; switches and hubs; Snap Storage Appliance Servers; Pitney Bowes Mail systems

 

SOFTWARE: Windows 95/98/Me/2000/Xp/Vista Operating Systems; Novell NetWare 3.x 4.x 5.x Server operating system; Microsoft NT 4.0 / 2000 /2003 and Active Directory Server Platforms; Exchange 5.5 / 2007; Citrix Metaframe; GFI Mail Essentials and Mail Security; Norton Antivirus Corporate; IBM Os 400 and Client Access; Lotus; Office 2000/2003/2007; Dbase; Crystal Report Writer; Monarch; Corel Presentation; Word Perfect; Visual Account Mate; Hewlett Packard Jet C Web Admin; ARC Serve; GroupWise 5.x; Fax Serve 4.x 5.x 6.x; Quicken; PC Anywhere; VNC; Black Berry Enterprise Server; Advent Ops Manager

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking an Operations/Information Technology position with a dynamic company and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I have broad director-level IT experience and extensive operations skills.  I am now eager to apply this compelling background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.

 

As an employee, you will find me to be proficient in most hardware and software systems, programs and equipment, and someone who thrives in identifying opportunities, organizing resources and executing strategies that maximize company-wide efficiencies and profitability. I am confident I will be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

Sincerely,

 

Eddie Lulu