results-driven professional eager to contribute expertise in business development, software sales, and client support toward actively collaborating with a dynamic organization in maximizing bottom-line revenue and increasing customer retention and loyalty. especially adept in discovery, relationship management, solution concept design and roi analysis, and closing high impact long term contracts.
ø strong marketing background with the ability to work independently on multiple projects simultaneously with in-depth knowledge of enterprise software sales, business process improvement, roi analysis, presentation skills, solution fit development, and relationship development.
ø possess advanced skills in working as a liaison between it and sales departments.
ø comprehensive understanding of the business development arena due to advanced training regarding information management and business practices.
ø effectively lead top-performing teams.
ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
ø competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
ø consistently focus on ensuring development of high-standard operational protocols.
ø proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
ø technology savvy and proficient in multiple software systems including ms office suite, salesforce & act crm platforms, photoshop, and numerous others.
ø demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
ø expert at implementing process improvement strategies designed specifically for companies in need of organizational change initiatives to increase long term viability and solvency.
ø formally train business user needs professionals in order to improve processes within the sales organizations by ascertaining and analyzing relevant niche demographic data.
ø capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
ø embrace company initiatives and lead process integration efforts throughout various departments.
ø develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner.
ø use knowledge of markets to effectively introduce products and services.
ø increase revenue streams by establishing market wide policies and procedures related to data analysis.
ø closed numerous multimillion dollar deals with the top ten financial institutions in the country.
ø achieved status of top new client sales producer for two consecutive years.
ø increased transactional revenue within client base by 150% for two consecutive years.
ø established strategic partnerships with four of the top 20 banks in the country.
ø retained 100% of client base within organization and extended multi-year, multimillion dollar revenue partnerships throughout extensive tenure.
professional career track
main responsibilities include development and implementation of various process improvement strategies with numerous national leading banks.
manager of national accounts, zoot enterprises 2006-2008
primary responsibilities included comprehensive management and oversight of new product sales and client relations related to credit decisioning software to seven f the top ten financial institutions in the country. specific functions and achievements included;
creation and development of roi analysis tool for value proposition presentations;
strategic development of client portfolio produced over $4m in annual revenue;
direct contributions resulted in over 200 million transactions annually in saas delivery methods.
director of credit operations / account management / technical services, aig 2003-2006
main responsibilities included direct management and supervision of processing department of over one million insurance certificates annually and support of over 4,500 bank clients resulting in the collective revenue of over $230m in annual premiums. specific functions and achievements included;
strategic implementation of process improvement strategies resulting in annual savings of $400k+;
comprehensive overhaul and redesign of billing statements with a focus on customer-specific needs, resulting in 30% reduction in client complaints;
realized 98% client retention average due to creative staff appreciation and training protocols;
promoted three times within three years due to exceeding job performance goals.
manager of business development, securian financial network 2002-2003
main responsibilities included development of calculated sales plans related to credit decisioning software exposure responsible for increased revenues of over 40% and sales volumes of over $2m. specific functions and achievements included;
management of five existing partnerships and expansion of client base to over twenty partners;
creative start to finish sales planning initiatives responsible for significant growth of relevant product lines over course of tenure.
regional sales manager, appro systems, inc. 2000-2002
primary responsibilities included management, leadership, and retention strategies of complete northeastern sales force accountable for credit decisioning solutions to extensive client base.
offered direct guidance related to alliance and partnership negotiations.
regional sales manager, securian financial network 1997-2000
primary responsibilities included designing sales initiatives related to various insurance programs and credit decisioning software solutions to an eclectic client base.
assisted in loan origination software integration efforts with key client base.
increased annual premium base from $6m to over $20m during tenure.
renegotiated key contracts with two year extensions.
n b.a. c business administration, richard stockton state college
n formalized training courses: wilson school, spin selling, miller-heiman & sandler school of software sales, advanced negotiation, corporate compliance certifications.
n certified teacher: business, law, economics
n president: tinton falls basketball association
n president: shadow woods homeowners association
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