highly-skilled and result-oriented management professional with medical, retail, sales, and customer service experience spanning 10 years. effectively oversee personnel tasked with advising patients on health maintenance and disease prevention and providing quality case management. strong passion for providing infectious enthusiasm, provoking others to reach for the next level of success. consistently create lasting relationships with people from diverse cultures and professional backgrounds. skilled in interacting with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy.
medical office administration / personnel management / employee relations / inventory
financial management / sales & marketing / client relations / customer service
teambuilding & leadership / communication / planning and scheduling
clarian health partners, indianapolis, in
medical assistant program graduate, 08/2007
- received $1,500 reach student grant based on interview skills
indiana university, bloomington, in, 08/2000 c 08/2004
major: general studies; minor: communications
- $1,000 scholarship from american business women's association
- teacher s assistant; supported professor leading study groups, organizing class materials, preparing examinations, and grading papers.
castleton 4d ultrasound, indianapolis, in
assistant office manager / 4d ultrasound specialist, 6/2007 c present
direct the success of medical office personnel and implement strong employee relations.
handle management and marketing activities including development of a webpage aimed at communicating with patients and resolving patients service concerns immediately.
operate ultrasound equipment to produce and record images of the motion, shape, and composition of blood, organs, tissues, and bodily masses such as fluid accumulations.
determine whether scope of exam should be extended, based on findings.
maintain stock and supplies, preparing supplies for special examinations and ordering supplies when necessary.
care for patients throughout examinations to ensure their safety and comfort; observe screen during scan to ensure that image produced is satisfactory for diagnostic purposes, adjusting equipment as required.
obtain and record accurate patient history, including prior test results and information from physical examinations, sonographs and interpretations, correspondence, and records.
perform clerical duties such as scheduling exams and special procedures, keeping records and archiving computerized images.
full-time student/stay-at-home mom, 01/2006 c 06/2007
resort condominiums international, indianapolis, in
travel guide, 10/2005 c 01/2006
demonstrated strong sales leadership by surpassing sales objectives each quarter and obtained a promotion in sales after 3-month tenure.
booked transportation and hotel reservations, using computer terminal or telephone.
conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various time share exchange companies.
provided customer with brochures and publications containing travel information, such as local customs, points of interest, or local regulations.
sears hardware & appliance, avon, in
paint department manager / receiving lead, 04/2003 c 10/2005
directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers; enforced safety, health, and security rules.
established and implemented policies, goals, and procedures for paint department.
hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
monitored sales activities to ensure customers received satisfactory service and quality.
planned and coordinated advertising campaigns and sales promotions, and prepared merchandise displays and advertising copy.
prepared work schedules and kept records of employees' work schedules and time cards.
provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
reviewed inventory and sales records to prepared reports for management and budget purposes; inventoried stock and reordered when inventory dropped to a specified level.
sears hardware & appliance, beech grove, in
sales associate / customer service, 05/2001 c 04/2003
maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
ticketed, arranged, and displayed merchandise to promote sales.
****additional experience as sales associate c commission for sears roebuck****
st francis hospital volunteer, 08/2007 c present
- memories to hold program for bereaving parents
member, of alpha delta pi sorority, 08/2001 c 12/2004
recruitment vice president, 2003
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