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Neil W. Bensen                                 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx or xxx-xxx-xxxx


Operations Professional

Time and Budget Planning ~ Project Management~ Efficiency Best Practices


Results-focused Professional with expertise in operations and project management eager to contribute to the success of a progressive organization.


   Project Estimation / Job Costing

   Planning & Scheduling

   Proposal Development

   Building Regulations

   Problem Resolution

  Operations Management

  Material Purchasing

  Data Analysis

  Time Management

  Efficiency Practices

Budget Management

Deadline Adherence

Quality Control

Project Bidding / Management

Productivity Increases


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Ten years of managing multiple commercial and mixed use facilities, including multiple office/retail spaces as well as apartments.  

Ø  Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 


Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering projects and delivering professional finished products.

Ø  Utilize extensive knowledge of safety and environmental protocols to develop safe working environments.

Ø  Conduct pre-project planning and task analyses.

Ø  Conduct site-hazard recognition surveys and assists project management teams with site loss control activities.

Ø  Develop, maintain, and enforce project environmental protection plans.

Ø  Use in-depth understanding of regulatory requirements for all applicable phases of the project.


Academic & Training Credentials


n B.S. C Construction Science & Management (Minor C Business Management), Clemson University

n A.S. C Construction Engineering Technology, Greenville Technical College

n Certification C Estimating

n Additional Certifications - ACI Level I Concrete Field Technician, ACI Level I Aggregate Testing Tech, NCDOT Batch Technician, GDOT Erosion Control, GDOT Profilograph Operator, Portland Cement Concrete Paving Tech, NCDOT Field Tech, FDOT Concrete Batch Plant Operator, FDOT Concrete Field Inspector, OSHA 30hr







Select Professional Achievements


Ø  Revamped entire sales process and corresponding materials. (NE Transcription)

Ø  Rewrote standard contract, including HIPAA compliance language review and approval. (NE Transcription)

Ø  Negotiated contracts, contract changes, and closed sales worth $250,000+ gross annual revenue. (NE Transcription)

Ø  Negotiated and managed multiple telephone provider contracts, constantly reducing costs and increasing service. (NE Medical Services)

Ø  Increased equipment utilization and production over 200% (NE Medical Services)

Ø  Decreased downtime and increased production steadily over eight years. (NE Medical Services)

Ø  Designed telecommunication processes to minimize costs and increase production, while maintaining integrity and security. (NE Medical Services)


Professional Career Track


Field Engineer, APAC Ballenger Paving, Inc.                                              2007-Present


  Main responsibilities included comprehensive oversight of roadway operations, sample making and testing, profilographing, coring, and layout, installation, repair, and management of field labs for 500,000+ cy paving projects.  Additional functions include:

  Perform all quality testing

  Perform all daily and monthly inventories and quantity tracking

  Update plans daily for production and perform takeoffs for material/production tracking

  Interface between production crew, surveyors, project manager, plant crew, and DOT

  Train and manage field QC and production crews of up to 12 people

  Train DOT personnel in QC functions

  Perform efficiency tracking and reporting on production personnel and processes

  Manage subcontractors in performance of their duties.


Student, Clemson University                                                                            2003-2007


Sales and Marketing Manager, Northeast Transcription, Inc.                                 2002


  Main responsibilities included acting as Sales and Marketing Manager for $1.2 million/year gross revenue medical transcription company.  Primary functions involve cold calling, trade shows, contracts, sales material, sales process creation, and continuing client support.

  Addressed client issues regarding turn around time, quality, work flow, and HIPAA compliance

  Implemented customer contact software and related processes and trained office personnel in its operation


Senior Technical Support Associate, MedQuist Transcriptions                   2001-2002


  Main responsibilities included acting as Transition Team Member after sale of Dictate Inc. to MedQuist.   Responsible for maintaining existing computer and telecommunications systems while integrating the current system with new corporate systems.

  Managed dissemination and instruction of new technologies to current workforce, while maintaining worker efficiency, security, and data integrity

  Acted as general contractor for setup of new office in Portland Maine, including coordination and bidding for flooring, electrical, and HVAC contractors, building managers, and fire and code enforcement officials.


Chief Technical Officer, New England Medical Services/Dictate, Inc.          1993-2001


  Main responsibilities included oversight and management of all technical aspects of medical transcription company, including computer, network, telecommunication, training, and support systems. 

  Also managed technical integration efforts for several organizations, including; medical transcription software and hardware development and support company as well as a medical coding and billing company, an emergency department management and staffing company, and an equipment leasing company. 

  Responsible for sales, trade shows, all technical management and support, customer service, product development, system maintenance, general corporate management, and financial planning and procedure for all above-mentioned companies with total annual gross sales of $5.1 million.

  Created training materials and processes for all software involved in daily operations.

  Created and managed customer service and support help desk

  Managed vendor relations and purchasing.

  Recruited, trained, and managed multiple techs and helped direct programming operations for production software, digital voice recording systems, medical billing software, accounting software, and telecommunications hardware.




Neil W. Bensen

xxx-xxx-xxxx /


Operations / Project Manager

Best Efficiency Practices C Staff Leadership C Problem Solving







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.  I am skilled at all phases of planning, supervising, and execution of medium to large scale projects.  I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, billing and billing reviews, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

  I have worked as a technical expert in various forms within this sector so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.



Neil Bensen









Neil W. Bensen

xxx-xxx-xxxx /



Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple projects, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Operations, Business Development and Project Management Professional leveraging proven strengths to drive efficiency and increase productivity of operations and systems. I am also astute in quality assurance, safety protocols, project management and oversight, as well as efficiency best practices. 


My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.


I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


Neil Bensen                                                                                                                                                                                   




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