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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Business and Program Development Professional


Results-driven Sales/Marketing Executive eager to contribute expertise in driving Operations, Program Development and Execution, Business Development, P&L, and Team Building initiatives toward actively working with a dynamic organization in maximizing bottom-line performance.


Qualifications Profile


Ø  Strong technical background with the ability to work independently on multiple projects, with specialized knowledge of operational start-up, program management, staff development and training, events and meeting planning, customer service processes, communication protocols, strategic planning, sales and marketing methodologies, as well as fiscal management of multiple facets of operations.

Ø  Effectively lead top-performing teams in concerted efforts to maximize company revenues.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt and develop necessary skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software systems as well as web page design and creation. 


Sales and Marketing Functional Competencies


Ø  Demonstrate focused leadership skills in collaboratively spearheading new business planning as well as leading top-performing teams.  

Ø  Demonstrate dynamic leadership qualities and strong communication skills by successfully conducting planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant customer issues in a proactive manner. 

Ø  Increase revenue streams by establishing market wide policies and procedures related to data analysis. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Strategically diversify revenue streams and grow sales by expanding primary service lines into new markets.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.

Ø  Stay abreast of most up-to-date demographic trends and data in order to offer most viable recommendations to clientele base. 


Program Management Functional Competencies  


Ø  Design and implement specific functional programs with the purpose of solving organizational challenges and increasing bottom line revenues.

Ø  Effectively manage and support staff relevant to specific program initiatives in order to complete assignments on time and on budget.

Ø  Regularly schedule reviews and tracks progress of particular programs.

Ø  Manage corporate technology resources; prepare and maintain content, oversee technology teams.

Ø  Provide program leadership to employees including budget control, production timetable, status reporting, team coordination, and quality assurance. 

Ø  Coordinate public relations campaigns as well as implement and support various marketing package plans.

Ø  Create collateral marketing tools including but not limited to brochures and presentations.

Ø  Collect and analyze data necessary for comprehensive market and competitive analyses.

Professional Career Track


Owner / Operator / Principal Consultant, My Staff Plus                                                    2004-Present


  Primary responsibilities involve directing and consulting business and organizational leaders through various processes to discover and achieve core objectives.  Specific functions include;

  Developed strategic marketing initiatives to increase customer interest and consumption via printed and multimedia marketing materials.

  Implemented web pages to market products/services, manage event registrations, and utilize online survey methods to retrieve information from existing and potential customers.

  Produced and edited promotional marketing videos for the web and in DVD format.

  Organized several levels of leadership through purpose-driven meetings, conference calls, and web conferences.

  Designed basic marketing materials using Adobe Photoshop and related software.

  Built databases to collect, organize, query, and report customer data.

  Initiated PR strategies to increase positive organizational awareness in greater community.

  Converted key organizational data into compelling annual reports and multimedia presentations.

  Championed use of technological solutions for best-practice efficiency and effectiveness.

  Launched onsite soft skills training program for employees of businesses and non-profit organizations.  


Program Coordinator, Columbia Union College                                                                       1999-2004


  Primary responsibilities involved event coordination, staff meetings, volunteer recruitment and management, nurturing faith-based personal growth in subordinates and school population at large.  Specific functions included;

  Designed research and development system to accurately target needs of Y and Millennial generations, as well as various ethnic groups within the student body.

  Recruited collegians to utilize their skill sets to reach program objectives by empowering students to maximize their strengths.

  Assisted in planning staff retreats and training enrichment days.

  Mobilized volunteers in community outreach program to assist children in low socioeconomic households.

  Partnered with influential stakeholders in organization and community to reach goals.

  Coordinated travel arrangements for out of town speakers and facilitators.

  Formulated and executed weekly convocation programs for entire student body and faculty.

  Represented department when meeting with various interest groups and hierarchical leadership personnel on campus.

  Tracked student information, placement, and feedback.


Client-Side Technical Support Specialist, PricewaterhouseCoopers                                      2000-2002


  Primary responsibilities involved comprehensive oversight and supervision of internal staff in leveraging technology for everyday job functioning.  Specific functions included;

  Developed analytical troubleshooting process to quickly identify challenges and solutions.

  Utilized wide range of software solutions including Microsoft, Adobe, and Corel applications.

  Implemented technological solutions to increase organizational efficiency.




Academic & Training Credentials


n M.A. C Divinity, Andrews University

n B.S. C Counseling Psychology, Columbia Union College

n B.A. C Religion, Columbia Union College


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