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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



details-focused m.s. in computer engineering candidate eager to offer comprehensive employment background, as well as strong academic credentials and wide-ranging technical proficiencies, toward maximizing an employer s success.



profile of qualifications


         out-of-the-box thinker who demonstrates expertise in the design, installation, administration, and maintenance of lan / wan networks and network security, and offers a solid background in state-of-the-art network gears and protocols.

         top performer who provides continuous it improvements spanning a range hardware / software to boost operations efficiency, along with contributing key communication skills in partnership with managers and clientele / end users.

         ambitious self-starter who plans, prioritizes, and completes tasks within high-pressure, deadline-driven situations.


education & technical summary


master of science in computer engineering (in progress)                                                             california state university, east bay

bachelor of arts in management information systems (computer sciences minor)                                              lincoln university


operating systems:            microsoft windows 2003 / 2008 / xp / vista • macintosh osx


networking protocols:       wan troubleshooting • active directory • dns • iis • http / s • tcp / ip

                                                ipsec • s / ftp • smtp vpn • wlan • ssl • microsoft exchange


software:                              microsoft exchange 20003 / 2007 • microsoft sql • hp openview • symantec ghost

                                                symantec antivirus corporate edition • microsoft outlook • entourage • thunderbird

                                                microsoft office suite • act! • adobe creative suite • vmware esx / esxi


hardware:                             dell / hp servers • desktops • laptops • tablets • dsl / cable modems

                                                cisco routers / switches • printers • scanners • additional peripherals


professional synopsis


cisco systems, san jose, ca                                                                                                                                                                          2008


assistant lab technician

         utilized broad scope of it knowledge toward supporting the re-creation of customer networks for engineering, including installing and configuring internet switches and routers; configuring cisco ios on routers and switches; configuring layer 2 / 3 devices, dhcp, vlan, and basic; and handling layer 3 protocols (i.e. ip route, rip (routing information protocol).


green point mortgage, novato, ca                                                                                                                                              2005 c 2007


system / network administrator assistant (2005 c 2007)

         administered windows server 2003 domain and exchange 2003, including group policy, creation and deletion of user accounts, access controls management, and domain structure configuration, as well as supporting a 3,200-user citric server.

         successfully reduced new user machine setup time by 75%+ via the proactive introduction of symantec ghost, along with resourcefully maintaining backup exec, prioritizing backup schedules, and implemented essential disaster recovery plans.

         optimized operations efficiency by planning and coordinating staff moves / set up, including pcs, phones, and equipment.

         contributed strong communication skills toward managing and assisting a help desk / end user support department.

         directed a high-volume telephony system, phone moves, number routing tables, and voice mail.

         oversaw inventories of it assets through track it and additional accounting spreadsheets.

         expertly maintained symantec antivirus, exchange 2000 / 03, iis, and sql server 2005.

         ensured seamless processes by providing training on new software / hardware.


desktop support internship (2005)

         strategically steered the maintenance, analysis, troubleshooting, and resolution of pc problems, including installing and configuring desktops, laptops, printers, and other pc peripheral devices, as well as upgrading and replacing components.

         supported large-scale network systems with 3,200+ users, 3,000+ desktops and laptops, and 675+ network printers.


supplemental recent experience


sales & marketing manager, nile international logistics (headquarters), cairo, egypt                                                2010 c present

program services / event coordinator, eccc, oakland, ca                                                                                                    2009 c 2010


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