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yyyyyy x. yyyyyy     2710 west manor place #0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

skilled information technology professional eager to contribute project management, staff supervision, technical support, problem resolution, training, analysis and business model development capacities in a challenging project manager or general manager role.

 

career profile

ø  over five years of experience in business model development and analysis, staff supervision, project management, training, end user support and process improvement.

ø  in-depth management and consultative experience with accenture providing dedicated support for wide array of microsoft projects.

ø  ba degree in business administration and skilled in numerous microsoft technologies.

ø  effectively define, develop and execute operations to boost productivity and efficiency.

ø  self-driven, effective team player with strong decision-making and training skills.

 

technology skills

microsoft windows, solutions framework, office suite, project, visio, sharepoint, visual studio, siebel 7.8, mercury quality center, erwin, macos

 

professional experience

accenture                                                                                                                        2008 - present

business analyst, microsoft

       full time consultant on microsoft-dedicated projects.

 

onboarding project manager, microsoft consumer electronic software downloads

       perform planning and coordination of all software downloads for www.microsoftstore.com, including problem tracking and resolution and communications between vendors and corporate entities.

       point-of-contact for problem management and communication between customer service, sales and marketing.

 

marketing manager, microsoft global marketing organization

       contacted global company groups weekly to ascertain status and ensure usage of approved marketing.

       responsible for global implementation of marketing tools and services, including communications.

       developed marketing materials to clearly detail product feature/customer benefits and prepare field teams for worldwide product releases.

 

technical architecture analyst, microsoft interactive entertainment business

       specified requirements for new marketing capabilities and designed conceptual data models and entity relationships in order to devise new logical data model.

       developed data requirement specifications to expand and integrate bi platform.

       trained subcontractors in accenture methodology to enable consistent results.

 

 

yyyyyy x. yyyyyy

page two

 

 

 

project management office lead, microsoft interactive entertainment business

       coordinated executive communications and implemented project management framework for internal and external teams.

       developed knowledge transfer and orientation framework for microsoft entertainment & devices to reduce onboarding time for new clients.

 

strategy analyst, microsoft

       produced strategic insights and best practices in order to create maturity model for microsoft implementation.

       developed new staffing model, operations framework and technical architecture to enable more efficient use of resources.

 

project manager, microsoft

       oversaw client communications, user acceptance tests and staff of 15 testers in multiple time zones.

 

starbucks coffee company                                                                                                  2005 - 2008

business systems analyst (2006-2008)

       analyzed business and designed, tested and deployed software.

       served as subject matter expert and business representative for large-scale projects.

       oversaw process improvement efforts which saved approximately $1mm in classified warehouse returns and expenses and improved financial reporting accuracy.

       trained end-user support team of four and led process redesign project to reduce problem resolution time to six days.

 

business systems analyst associate (2005-2006)

       subject matter expert and business representative for large-scale projects.

       conducted director-level systems training and increased user implementation of system processes.

       developed and distributed communications materials to over 1,000 users.

 

education

walla walla university, walla walla, wa

bachelor of arts, business administration, 2001

 

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