technically-astute strategic account management executive seeking opportunity to contribute remarkable sales savvy, relationship-building talents, and leadership expertise toward supporting a dynamic employer in optimizing bottom-line performance.
extensive experience in wireless telecommunications industry with proficiency in selling high-speed data communications products across vertical markets such as insurance, retail, distribution, healthcare, banking, construction and government.
outstanding blend of communication, interpersonal, negotiating and presentation skills.
specialized expertise in prospecting and securing new business, achieving exceptional levels of customer satisfaction, and motivating team members to display performance excellence.
superior multi-tasking abilities; gracefully balances competing demands and priorities.
verizon wireless, bellevue, wa, 2000 to present
associate director of strategic sales (2008 to present)
proactively drive business channel to achieve sales goals while increasing market penetration, boosting arpu (average revenue per user), and managing churn.
reliably ensure customers receive first-rate service to position verizon wireless as market leader.
cultivate and maintain strategic business relationships with potential and existing customers, playing an integral role in the full selling process.
steer operations by seamlessly coordinating contract negotiations for new clients, analyzing complex sales reports, monitoring budget compliance, evaluating market conditions, and devising comprehensive action plans to increase sales productivity.
leverage excellent human relations expertise to execute decisions regarding hiring/staffing, advancement and disciplinary action, provide coaching, training and mentoring, and facilitate productive employee relations.
foster, nurture and promote leadership qualities in national account managers and major account managers, paramount to elevating morale and performance.
oversee and optimize customer satisfaction and retention by ensuring complaints and issues get handled promptly, professionally and diplomatically, while orchestrating efforts to continually expand customer base.
national account manager (2006 to 2008)
apply well-honed client relations expertise to manage and maintain national accounts which include starbucks, safeco insurance, weyerhaeuser and emeritus corporation.
conduct cross-departmental negotiations, prepare rfps, define and analyze sales metrics across regions, and motivate sales force to achieve established targets.
effectively manage an enterprise account module which produces $3.7+m annually.
demonstrated an exceptional ability to quickly adjust to new roles and responsibilities by generating 35% year-over-year growth from 2006 to 2007.
dawn beasley ~ page 2 of 2
professional experience (verizon) continued
major account manager c large business (2000 to 2006)
prospected, qualified, negotiated and secured major accounts such as highline medical center, evergreen healthcare, planned parenthood, nw hospital, pierre enterprises, harborview medical center, and good samaritan home health & hospice.
successfully landed contract with valley medical center which brought on 150 new lines of service from t-mobile.
proactively maintained and expanded account revenue from seattle city light, catholic health initiatives (chi), and university of washington.
negotiated new contract for virginia mason which involved 100+ new lines of service.
extensively conducted customer needs assessments, administered contracts, performed competitive market analysis, and delivered presentations.
consistently exceeded monthly sales expectations, capturing 110+% of assigned goals.
recognized with winner s circle status in 2002, 2003, and 2004.
enterprise account manager
verizon communications (formerly gte northwest), everett, wa 1997 to 2000
cingular (formerly at&t wireless services), bellevue, wa 1994 to 1997
b.a. degree in communications, university of washington
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