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yyyyyy x. yyyyyy                2414 county road 90, #0000 xxxxxx xxxx , xxxx , xxxxx 00000



seeking to utilize administrative, customer service, financial, call center and organizational skills in a challenging property/bank/office management assignment.


career profile

ø  b.a., business administration and finance.

ø  over 20 years of successful career experience.

ø  expertise in customer relations and problem solving.

ø  abilities in sales within the mortgage, insurance and retail sectors

ø  capacity in all facets of office administration.

ø  background in financial control including bookkeeping, credit, taxation and payroll.

ø  adept in staff direction and leadership.

ø  manage complex projects.

ø  skilled in planning, defining goals and implementing advanced methodologies.

ø  in-depth strengths in process improvement and operational procedures.

ø  knowledgeable in call center operations

ø  proficient in ms office suite and visio.

ø  owner/operator of uk rental properties.


professional experience

starcon, laporte, tx                                                                                                                  2008 - present

executive assistant

       recruited to support president/coo and executive vice president of projects.

       supply above executives with timely and accurate data.

       originate confidential reports, tables, graphs and charts.

       develop well-received presentations.

       monitor and track executive expenses.

       provide comprehensive office administration including ceo travel arrangements.

       organize executive schedules covering diverse activities.


lloyd s tsb bank                                                                                                                                    2007

mortgage specialist

       retained to perform financial service business development and mortgage due diligence.

       successfully established multiple client relationships.

       achieved compliance with all financial regulations.

       tasked with consultative and cross-selling responsibilities.

       delivered outstanding customer service.


caledonian financial services                                                                                                        2000 - 2006

mortgage advisor/support administrator

       independent contractor assignment in mortgage business development.

       provided support to financial advisors to achieve client needs.

       originated and maintained mortgage documentation.



earlier background

prior to 2000, served as customer service advisor, cable & wireless/ntl and in a series of progressively responsible assignments culminating in sales manager/assistant regional team leader with j. stepek, ltd.  in these assignments built outstanding sales, team leadership, financial service and customer relations skill sets.



calidonian university, glasgow, scotland

bachelor of arts, business administration and finance, 1992

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