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yyyyyy x. yyyyyy

4126 lake lynn dr., apt 301 | raleigh, nc 27613 | xxx-xxx-xxxx |


experienced, articulate and ambitious insurance industry professional with demonstrated success in managing high volume insurance claims, supporting customer development strategies and uncovering new business opportunities.  eager to contribute in-depth insurance industry expertise toward supporting the goals of a progressive employer in a claims adjustor role.   core competencies include:


   negotiate insurance claim settlements

   process insurance billing / verifications

   benefit analysis and interpretation

   provide superior customer relations

   confirm coverage/determine liability

   concise attention to detail

   automotive damage appraisal expertise

   persuasive and effective communicator




   ability to travel extensively to investigate damage, identify claims related losses and process claims. 

   expertise in determining losses are covered by the insurer s policy and estimating the cost of repairing or replacing the affected property. 

   reputation for delivering superior customer service and providing guidance and reassurance to clients in difficult circumstances. 


professional history


2008 to present:  sam pickens nationwide insurance agency, raleigh, nc - associate agent

   call on policyholders and potential clients to explain policy benefits and perform comprehensive needs assessments to determine best product fit.

   grow annual revenue and profitability results through solid cold-calling, referral, and networking activities; maintain top sales totals in a highly competitive industry, generate new business leveraging strong marketing talent and secure appointments to present new policy options to decision makers.


2006 to 2008:  query insurance, raleigh, nc - auto damage appraiser

   appraised automotive damage and effectively managed claims processes from inception to completion; performed detailed inspections, investigated accidents and developed comprehensive reports for insurance company submission.

   managed 20 to 75+ claims monthly; leveraged strong knowledge of claims processing software including mitchell & ccc estimating software to create accurate and detailed claims..


2003 to 2006:  luckey conrad marketing , alpharetta, ga - district manager

   began tenure in role as a set leader and achieved promotion to district manager.

   provided leadership and oversight for a team of 6 representatives tasked with maintaining paint department displays and marketing strategies throughout the home depot locations in the eastern nc territory.

   managed schedules, provided feedback and mentored team to optimize performance outcomes.


2001 to 2003:  duncan marketing winston-salem, nc - sales representative

   drove business development, revenue and profitability goals for plumbing inventory; called on home depot stores to present sales strategies, capture business opportunities and enhance sales results throughout the central and

   southwest virginia and eastern north carolina territory.


education / professional development / licensure


caldwell community college boone, nc - general courses

wake tech community college raleigh, nc - general courses


auto-body estimating courses

north carolina property, casualty, life, accident, health, and sickness agents license

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