~ cross-functional leader • customer service specialist • expert in workflow prioritization • top troubleshooter ~

 

results-focused leader eager to contribute proven operations management, technical support, team building,

and customer service background toward optimizing a progressive company s productivity and profitability.

 

profile

 

         offer 14 years of cross-functional public- and private-sector roles to include multiple successes within electrical maintenance, automotive, and military capacities, as well as strong training / development and cost-effective estimating talents.

         dynamic leadership abilities; adept at multitasking within fast-paced, high-pressure environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         expert at delegating employee assignments to optimize use of resources and meet operational goals.

         create best practice methodologies and continuous business solutions in strategic alignment with corporate objectives.

         effectively interface with all business representatives through to executive level.

 

~ education, professional development, and certification ~

 

associate s degree in engineering (in progress)

penn foster college

 

pike career development program • diverse business management training

 

~ osha certification in construction safety ~

 

professional synopsis

 

 

         applied dynamic technical talents toward maintaining all distribution power lines to include conducting testing procedures, providing job / safety briefings, and handling diverse timesheet and estimates management as necessary.

         utilized broad scope of electrical systems and professional services knowledge to promptly handle client requests, troubleshoot electrical / technical challenges, and resolve key issues in a timely and safe manner.

 

 

         demonstrated strong leadership abilities toward dispatching / scheduling workloads for highly skilled technicians, along with monitoring productivity levels, evaluating job performance, and overseeing quality of final repairs.

         maximized customer satisfaction by figuring cost-effective estimates and performing key follow-up calls to include improving departmental sales and service ratings within 3 months of tenure.

         supported team efforts by proactively instructing technicians on new product policies and critical safety guidelines.

 

 

         drove operational success by maintaining cleanliness and organization of high-volume vehicle inventories to ensure seamless dealership processes at all times to include attaining multiple professional promotions within a short timeframe.

         contributed sharp multitasking skills instrumental in handling comprehensive parts shipping / receiving activities.

         achieved noted recognition as lead service consultant in sales, customer satisfaction, and production efficiency.

 

 

         strategically steered combat readiness of squad, weapons, and various equipment within high-pressure domestic and international military environments.

         coordinated multifaceted training schedules for personnel as a bosnia-based squad leader to include facilitating objective evaluations and counseling team members to optimize performance levels.

         awarded excellence in armor (e.i.a.) as one of the top 5 of 140 soldiers during basic training.

 

 

~ cross-functional leader • customer service specialist • expert in workflow prioritization • top troubleshooter ~

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer 14 years of cross-functional public- and private-sector operations management, technical support, team building, and customer service experience toward supporting your company in optimizing productivity and profitability.  i can demonstrate dynamic leadership abilities, and am an expert at delegating employee assignments to maximize use of resources and meet operational goals.  furthermore, i excel in creating best practice methodologies and continuous business solutions in strategic alignment with corporate objectives.

 

to compliment my professional background and the attainment of your goals, please note that i am currently pursuing a rigorous associate s degree in engineering at penn foster college, and have completed additional training in career development and business management.  i am also osha-certified in construction safety.

 

during my employment, i have contributed my solid managerial abilities toward dispatching / scheduling workloads for highly skilled technicians to include monitoring productivity levels, evaluating job performance, and overseeing quality of final repairs.  i have also applied sharp technical talents toward maintaining diverse electrical lines, as well as conducting testing procedures, providing job / safety briefings, handling timesheets and estimates, and utilizing a broad scope of industry knowledge to promptly handle client requests and troubleshoot challenges.  as this is just a sampling of my experience, please kindly refer to my enclosed resume for a comprehensive account of my employment background.

 

you will find me to be a results-focused leader who thrives within high-pressure environments and is adept at strategically planning, prioritizing, and coordinating individual- and team-based workflow to maximize productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy