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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.


I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives.  I can offer 20+ years of solid, combined experience in Call Center Operations, Strategic Analysis / Planning, Project / Program Management, Team Building / Training, and Client / Customer Relations, and am well-versed in all facets of New Business Growth, Trends Tracking / Analysis, Budget / Financial Control, and Regulatory Compliance, among other areas.


Currently, as a Collections Team Lead / Supervisor with Ford Motor Credit Company, I utilize my broad scope of industry knowledge to manage a Multiple Accounts Team a specialized team responsible for resolving delinquency for customers with 3+ accounts, including resolving key issues from 20 other call center teams.  Within this role, I direct collection teams for portfolios with monthly credit loss budgets up to $1.2 million, along with contributing strong communication abilities toward working with teams to implement actions to meet credit loss and delinquency objectives.  During this time, I served as a Six Sigma Black Belt project member focused on reducing company expenses from outside contractors associated with customer voluntary repossessions, and participated in a Multiple Accounts transformation group tasked with creating Tampa-based teams to manage customers with 3+ accounts.  As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.


You will find me to be a results-driven professional who can demonstrate a track record of organizing and implementing strategies to improve bottom-line performance while defining key business priorities and meeting targeted goals.  In addition, I can recruit, develop, and manage customer-focused teams within fast-paced, deadline-oriented environments while streamlining business processes to increase productivity, efficiency, and quality.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.


I look forward to hearing from you, and thank you in advance for your consideration.






Yyyyyy x. yyyyyy

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