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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven leader eager to contribute expertise in administrative operations, team building, customer service, and accounting toward actively supporting a progressive organization in optimizing bottom-line performance


ø  offer numerous years of experience, with expertise in medical billing and electronic claim submission, information management, insurance verification and follow-up, accounts payable and accounts receivable, and reporting

ø  depth of knowledge in cpt/icd9 coding, medicare / medicaid policies, and third party payer policies; ensure compliance with managed care contracts and hipaa regulations

ø  promote client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve customer and billing issues

ø  strong supervisory experience building, training, and leading top-performing support teams responsible for outstanding recovery rates

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; administer payroll

ø  dynamic analytical, communication, presentation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, access), and lotus 123


~ key achievements ~

  • led highly productive 55-member team in efficiently and accurately acquiring and entering high volume of medical documents necessary for liberty medical to process and ship diabetic supplies to patients; achieved and maintained 24-hour turnaround time
  • as manager of liberty medical s document acquisition department, introduced process improvements responsible for reducing the number of incomplete medical documents by 90% within one year
  • successfully drove all aspects of operations for own electronic claim management company supporting three busy physicians; eliminated more than 50% of one physician s outstanding receivables within 6-month timeframe
  • demonstrated dynamic leadership skills in effectively training, developing and leading a high-performance 8-member team at national diabetic pharmacies;  optimized performance in procedural and guideline compliance, insurance processes, patient billing, and customer service

professional experience                

liberty medical, salem, va                                                                                                                    2002 c 2009

manager, document acquisitions department


precision processing solutions, roanoke, va                                                                                        1999 c 2002

owner / operator


national diabetic pharmacies, salem, va                                                                                               1996 c 1999

accounts receivable supervisor


browning ferris industries, altamonte springs, fl                                                                                   1995 c 1996

accounting clerk


associates financial services, orlando, fl                                                                                            1993 c 1995

assistant manager / real estate coordinator


university of central florida, orlando, fl                      

finance studies


university of oklahoma, norman, ok                

finance studies


~ professional development ~

dale carnegie leadership training for managers ~ hippa training ~ osha training

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