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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

tel: (xxx-xxx-xxxx ●












hiring agent name





dear ______________:


are you seeking a results-focused, solutions-oriented telecom professional to support your company in maximizing performance? i am currently exploring new opportunities, and am interested in joining your team. to acquaint you with my qualifications, i m submitting my resume for your review. in advance, thank you for your time and consideration.


as demonstrated, i offer over 20 years of industry experience with proficiency in designing, installing, testing, and supporting technology-driven business solutions for employers and their customers. i excel in spearheading major network engineering projects, performing complex capacity planning, resolving technical issues and deficiencies, and serving major corporate customers. i also possess first-rate communication skills vital to determining and responding to client needs and forging effective relationships.


as a member of your technical department, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals. i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

professional regards,



la-won elbeck ellis







yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

tel: (xxx-xxx-xxxx ●



highly-qualified telecommunications professional seeking opportunity to contribute exceptional network design talents, exemplary sales and customer service skills, and outstanding leadership expertise toward supporting the employer in achieving business and technology goals.

key qualifications


         substantial and successful background in providing high quality and efficient network design and implementation services and support in telecommunications sector.

         possesses an outstanding blend of analytical, organizational, multi-tasking, customer relations, and communication skills.

         dynamic skills in network planning, design, set-up, configuration, installation, troubleshooting, and repair.

         highly adaptable; quickly masters new roles, responsibilities, technologies and environments.

         equally proficient in hands-on and supervisory roles; excels in managing and motivating teams to complete projects within defined budgets and rigid schedules.

         reputation for integrity, a collaborative work ethic, and exemplary abilities in project management.

professional experience


verizon communications, 1998 to present

network engineer provisioner

         leverage extensive technical knowledge and background to plan, design and deploy network services for large corporate customers.

         resourcefully build routes to central offices through use of copper facilities and sonet (synchronous optical networking) equipment.

         apply advanced knowledge in tirks database administration to provide quality technical support throughout potomac region.

         proactively supported engineering department via strong talents in network capacity planning, provisioning, and efficient deployment.

         order, track and monitor equipment for ds0 and ds1 circuits between central office.

         employ solid leadership attributes to define procedures for use of tie span equipment and deliver associated training to team members.


verizon communications, 1996 to 1998

customer service consultant

         merged exceptional communication and interpersonal skills to respond to requests from existing customers regarding installations and/or changes with company products and services.

         investigated and swiftly resolved customer complaints, exhibiting tact and diplomacy to quickly appease irate callers.

         assisted and guided customers over the telephone in rectifying technical problems and provided sales fulfillment materials as requested.

         consistently exceeded assigned targets for sales of products and services through proficiency in identifying customer needs and requirements.


earlier experience includes role as network circuit designer, at&t communications, 1984 to 1992.

education / training & certificates


bachelor s degree in progress

technical engineer certificate, verizon communications

extensive tirks and sonet synchronization training

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