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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



quality-focused management professional eager to offer over 17 years of operations support, team building, safety compliance, and customer service experience toward driving a top employer s success.



profile of qualifications


         expert at making decisions which reflect positively on business productivity and corporate well-being.

         skillful at liaising among carpenters, electricians, and plumbers to optimize facility construction and maintenance efforts.

         excellent communicator who can build loyal teams with low turnover rates.

         able to multitask within deadline-driven environments and streamline processes to increase efficiency.



key areas of expertise


operations management             building construction                               strategic analysis                            customer service

maintenance repairs                   electro-mechanical technology            team building                                  loss prevention business relations                                         training / development                           retail / restaurant sales                operating expenses



professional synopsis


owner / manager

the wine shop of reading, reading, ma                                                                                                                              2001 c 2009


         successfully directed all specialty food, wine, and cheese shop operations with annual revenue of up to $1 million, along with formulating strategic business decisions based on analysis of regular sales reports.

         supported comprehensive design and contracting efforts by creating the original layout for smooth flow of patrons and overseeing all build out processes from demolition to final phase.

         networked among carpenters, electricians, and plumbers to guarantee building codes were met.

         ensured compliance with local / state / federal standards by meeting with the ada and health director to perform inspections.

         scheduled maintenance repairs of hvac / refrigeration / fire protection equipment and security systems.

         liaised with key vendors to determine right mix of products and proactively introduced items to increase market share.

         utilized strong industry and services knowledge to improve sales results, product awareness, and brand imaging.

         prepared year-end reports for cpas and oversaw all inventory management practices to optimize loss prevention efforts and protect assets.


owner / manager

giovanni s pizza & roast beef, tewksbury, ma                                                                                                                 1992 c 2000


        achieved sales of up to $750,000 annually by building valuable customer relationships and creating unique menu concepts.

        increased profits by 100% in a 2-year period through innovative advertising / marketing campaigns.

        drove organizational growth by recruiting and managing a skilled team of employees, along with controlling labor costs by delegating team assignments to maximize use of resources and meet restaurant needs.

        trained new staff to cultivate a solid brand image with high standards in quality and service.

        performed all cash handling duties and operational transactions to include completing the proper documentation of monetary values through consistent recordkeeping practices.


additional professional roles held prior to 1992





associate of science in electro-mechanical technology                                                   north shore community college

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