sales ~ customer service ~ operations

 

profile                                                

 

ø  talent for identifying and capitalizing on opportunities to generate new business, forge strategic relationships and optimize competitive market leveraging

ø  successfully build and direct top-performing teams committed to supporting company goals and dedicated to delivering superior customer service

ø  excel in strategically planning, coordinating and steering operations to maximize productivity, efficiency, quality, and bottom-line profitability

ø  dynamic communication, presentation and interpersonal relation skills crucial to driving revenue growth and building customer loyalty

ø  detail-oriented, with strong analytical and problem solving skills

ø  solid work ethic and high level of professional integrity; enthusiastically take on challenges and assume new/increasing responsibilities as a collaborative team player

professional experience                

 

manager, redwood financial, 2003-2007

• steered company operations to consistently achieve goals and performance metrics; actively collaborated in acquiring state and federal mortgage lending licensure
• successfully trained, coordinated and directed team of 15 employees; conducted employee evaluations to define and resolve issues and maximize performance
• created a motivating teamwork environment and provided professional development opportunities by training staff to attain mortgage banker positions
• proficiently underwrote client loans to meet critical deadlines and regulatory standards

 

mortgage lender/underwriter, ameriquest mortgage/hilltop financial; 2001-2003

• strategically marketed lending services and proactively consulted with potential clients to define needs, present optimal financing options and capture new business; underwrote loans

 

professional development            

notary public license, cal state east bay - hayward, ca; 2006
real estate license, prudential - daly city, ca; 2004