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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx ( xxx-xxx-xxxx abc@xyz.com
Dedicated IT Systems/Network Administrator seeking opportunities where outstanding project management expertise and superior technical support talents will provide an immediate and positive impact to a progressive organization. Adept at networking, IT security, server administration, and system optimization. Outstanding capabilities in diagnosing technical errors and issues, and in effectively guiding end users in rectifying problems. Highly skilled at installing, configuring, and maintaining hardware, software, platforms and peripherals. Combine polished prioritization skills and a team player work approach toward consistently meeting employer expectations.
Computer / Technical Skills
Hardware: Dell/HP (Desktops, Laptops, Servers), Blackberry, Linksys & Netgear Wireless Routers & switches, Cisco PIX 501 Firewall/VPN, NORTEL Norstar Phone system
Programming Languages: ASP, HTML, VBScript, JavaScript, Visual Basic, T-SQL, C, COBOL
Operating Systems: Windows 9x/NT/2000/XP/Vista, Windows Server NT/2000/2003, Mac OS, Solaris
Software: Symantec Client Security, McAfee Antivirus, MS Office XP/2003/2007, MS Access, MS Exchange Server 2000/2003, SQL Server 2000 & 2005, Pervasive SQL 8, MS IIS Server, Terminal Services, WSUS, Blackberry Enterprise Server, Backup Exec, Ahsay Backup, NetIQ, VMware, Timberline Accounting and Estimating, QuickBooks, Crystal Reports, Actuate, Visual SourceSafe
Professional Experience
Systems Administrator, First Coast Rainguard, Jacksonville, FL, 2003 to Present
Configure, administer and manage computer network for 30+ users, successfully ensuring seamless technological performance, stability, reliability and access.
Reliably provide daily desktop support to staff, install hardware and software, resolve printer problems, and leverage TrendMicro to filter/block junk e-mail.
Establish security policy and deploy related software patches and updates.
Install, configure and maintain network switches, routers, and wireless access points utilizing Wi-Fi technology.
Implement Blackberry Enterprise Server, create database to track customer and sales data, install Cisco PIX 501 firewall, and launch VPN for remote access by staff.
Design and execute disaster recovery and business continuity plans, procedures, enhancements, and audits through onsite and offsite data storage.
Migrated desktops and servers in alignment with corporate standards and requirements.
Program and maintain NORTEL Norstar Phone system including handsets, and exhibit outstanding multi-tasking expertise in managing Exchange server, and maintaining user mailboxes.
Developer, Network Services and Technology Support, Merrill Lynch, Jacksonville, FL, 1999 to 2003
- Designed Intranet sites via ASP, HTML, CSS, VBScript, and JavaScript technologies.
- Enhanced systems and change management by developing and administering SQL databases.
- Analyzed data collected by NetIQ to provide server/network performance metrics to systems management team and devise custom web-based reporting applications.
- Programmed an automated, web-based system for management to evaluate and approve access to secured systems.
Technical Support Specialist, The University of Tennessee, College of Business, Knoxville, 1997 to 1999
Delivered quality technical support to 200+ users by effectively maintaining workstations and peripherals.
Installed and configured new workstations and printers, operating systems, applications, and networks inclusive of Cat 5e, fiber optic, and coax cabling.
Used Ghost program to image workstation setup in support of systems migration and implementation efforts.
Technical Certifications
MCP MCSE in progress
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