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yyyyyy x. yyyyyy

                                               0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-oriented technical and administrative support specialist eager to contribute superior customer service, operational management, and computer skills toward supporting a progressive organization seeking a driven and productive team member



offer numerous years of progressive experience performing multiple support functions, with expertise in:

ø  providing effective and efficient technical assistance for a high volume of client requests via telephone, email, and web-based systems; proficiently diagnose, troubleshoot and resolve issues

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and rectify escalated customer issues

ø  leading and directing top-performing support teams, as well as collaborating with other departments to provide a fully integrated customer experience

ø  proactively updating and maintaining web sites, browsers, and software; ensuring that clients and users are aware of changes, creating coherent instructional texts

ø  managing office administration including documentation, bookkeeping and accounting, inventory control and ordering, and oversight of daily operations

ø  solid experience performing human resources duties including hiring and training staff, developing and implementing policies and procedures, creating employee handbooks and orientation materials, and handling internal personnel situations

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments


~ technical proficiencies ~

software: microsoft word, outlook, outlook express; eudora; internet explorer; netscape; firefox; opera;   safari; mac mail


operating systems: windows 95, 98, me, 2000, and windows xp; mac os 7.5 through 10.4; linux; unix


networking: lan, wan, pop, smtp, isdn, dhcp, tcp/ip, wins, dns


professional experience                

technical support level iv, activant eclipse, hyannis, ma                                                      2007 c present


office manager & technical support,, inc., mashpee, ma                                            1999 c 2007


administrative assistant, rehabilitation hospital of the cape and islands, sandwich, ma              1995 c 1999


administrative assistant, riverview school, sandwich , ma                                                           1991 c 1995



suffolk university, hyannis, ma                                                                      anticipated completion may 2009

studies toward bachelors degree in business administration


cape cod community college, hyannis, ma                                                                                     may 1997

associate of arts in liberal arts, phi theta kappa (international honor society of the two year college)



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