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Charles Winkler
0000 xxxxxx xxxx , xxxx , xxxxx 00000

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Veterans Preference Points: 5



Vacancy #:     AFPCDHA-227880-JT

Position:        Information Technology Specialist (Information Security)

Department: Department Of The Air Force

Agency:          Air Force Personnel Center



Core Competencies


Information Technology, Information Security, Telecom, Applications Development, Design, Implementation, Troubleshooting, Database Maintenance, System Requirements Analysis, Systems/Networks/Data Optimization, Strategic Planning, Data Analysis, Data/Information Management, Customer/User Support, Quality Assurance, Auditing, Technical Writing, Logistical Support, Risk Assessment, Access Control, Project Management, Policies and Procedures Implementation, Regulatory/Internal Compliance, Senior Management Consulting/Briefing, Administrative Operations, Training & Development, Budgeting, Cost Controls, Invoicing, Account Management, Order Processing, Customer Service, Business Development, Communications, Interpersonal Relations, Relationship Management, Problem Solving, Critical Thinking, Time Management, Reporting

Professional Experience

Aug 2006 - Apr 2009

Applications Developer

Sprint Nextel, Irving TX

Annual Salary: $55K

Hours: 40-50 hrs per week

Supervisor: Bryan Loyd; Phonexxx-xxx-xxxx; Contact: Yes


Proficiently developed and supported cutting-edge homegrown and third-party vendor software, with accountability for full-scope cycle of new and end-of-life software. Consistently recognized by senior executives for surpassing expectations in delivering world-class customer service.

Effectively budgeted projects for optimal resource allocation and cost controls, and provided expert recommendations to senior management on sound budgeting strategies.


Specialized in end user security and database maintenance supporting over 6K end users, including off-shore contractors.  Supported broad-range software including EDP/Enterprise Development Process (Sprint homegrown project management software), Telelogic DOORs (business, functional,and system requirements storage database), Metastorm Proserver/ Provision (IT modeling software), CTE Contractor Time Entry (Sprint homegrown contractor time/approval tracking software), SAFE (Sprint homegrown IT time forecasting tool), and IT Livelink (vital documents storage database). Applied sharp technical writing skills toward developing quality documents supporting end users in maximizing use of adopted software.


Page 1 of 3

Charles Winkler                                                                                                        Page 2 of 3


Jun 2005 - Aug 2006

Order Management Specialist

Sprint Nextel, Irving TX

Annual Salary: $48K

Hours: 40-50 hrs per wk

Supervisor: Nancy McPherson; Phone: 972-536-2391; Contact: Yes


Demonstrated advanced strategic planning, prioritization and organization skills in efficiently processing, tracking and managing large business wireless orders for on-time customer delivery.  Recognized with Quarterly Excellence Award for achieving stringent quality requirements.

Dec 2002 - Jun 2005

Sales Implementation Specialist

Sprint Nextel, Irving TX

Annual Salary: $48K

Hours: 40-50 hrs per week

Supervisor: Vickie Cunigan; Phone: Unknown- no longer with the company; Contact: N/A


Spearheaded quality control and management of large business voice and data wireline orders, ensuring timely delivery of services offered through Sprint Nextel s extensive product portfolio.

Feb 2000 - Dec 2002

Data Account Analyst

Sprint Nextel, Irving TX

Annual Salary: $45K

Hours: 40-50 hrs per wk

Supervisor: Orlando Alvarez; Phone: 214-868-4150; Contact: Yes


Contributed technical expertise and dynamic communication skills toward serving as primary Point of Contact (POC) for major corporate account Telecom Managers.  Facilitated in-depth analyses of data services (frame relay, IP, ATM, among others), equipment and invoicing to ensure maximum performance of operations.  Expertly consulted with both internal and external contacts to troubleshoot and resolve complex invoicing issues. 


Recipient of Distinguished Contribution Award, 2000, an annual award recognizing one team member who excelled in providing extraordinary customer service/support.  Additionally earned 2 Quarterly Excellence Awards, 2000.


Jun 1995 - Feb 2000

Sales/Service/Account Manager

Ferrellgas LLP, Chicago IL/Grand Prairie TX

Annual Salary: $40K

Hours: 45-60 hrs per wk

Supervisor: Ken Stubby; Phone: 817-247-5495; Contact: Yes


Drove new customer sales as well as existing customer account management and retention.  Strategically routed, scheduled and delivered logistical support for entire Dallas-Fort Worth region to ensure superior client servicing.  Contributed sharp leadership and communication skills toward delivering dynamic new hire orientation and training programs, playing key role in building high-performance, client-focused teams. Served as key provider of statewide technical support for UNIX-based FOCUS customer support system.





Charles Winkler                                                                                                        Page 3 of 3



Quarterly Excellence Award for Meeting Quality Requirements, Sprint Nextel; 2006

Distinguished Contribution Award, Sprint Nextel; 2000
Quarterly Excellence Awards for Outstanding Customer Service, Sprint Nextel; 2 quarters, 2000


Military Background

Feb 1991 C Feb 1995             
United States Air Force
A&P Licensed
C-130 Turboprop Technician; Honorable Discharge 


DeVry Institute of Technology, Addison IL/Irving TX

Degree: Bachelor of Science, Telecommunications Management

Earned: 2000

GPA: 3.84/4.0 Scale

Honors: Graduated Magna Cum Laude

Credit Hours: 120


Texas State Technical College, Abilene TX

Certification: Airframe & Powerplant

Earned: 1993

Credit Hours: N/A


Illinois State University, Normal IL

Degree: N/A C Undergrad Studies

Dates: Aug 1989-Jun 1990

Credit Hours: 21


Technical Proficiencies


MS OS and Office Systems

TCP/IP Technology

LAN/WAN Design and Implementation


Technology Project Management

Broad-Scope Proprietary, Homegrown and Third-Party Vendor Software











Charles Winkler
0000 xxxxxx xxxx , xxxx , xxxxx 00000

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Veterans Preference Points: 5








Department Of The Air Force

Air Force Personnel Center




RE Vacancy #: AFPCDHA-227880-JT

Position:          Information Technology Specialist (Information Security)


I am extremely interested in being considered for the above-referenced position, and am submitting my resume for review.  In advance, thank you for your time.


As demonstrated, I offer you numerous years of extensive IT background, including solid experience in developing, implementing and administering strategic solutions vital to maintaining optimal information systems integrity and data security. I excel in defining system requirements, assessing risks and executing targeted policies, procedures, practices, programs, and tools for securing and managing critical information.  Additionally, I have a broad knowledge of technology systems, networks, platforms, and software/applications and am highly effective in steering projects from concept through delivery.  In my most recent position with Sprint Nextel as an Applications Developer, I specialized in steering security and database maintenance initiatives supporting 6K+ end users working with diverse proprietary/homegrown project management, database storage, IT modeling, contractor tracking, forecasting, and related business software/applications.


I excel in delivering superior customer/user servicing and support, possess solid administrative and budgeting/cost control experience and offer dynamic communication, technical writing, consulting, and relationship building skills.  I am detail oriented and quality focused, and have strong analytical, critical thinking and problem solving skills.  Complementing this, I offer a Bachelor of Science Degree in Telecommunications Management.  I also served with the United States Air Force for 4 years, honorably discharging in 1995.


As an employee, you will find me to be a driven team player committed to excelling and equally effective in collaborative and independent professional environments.  I am prepared to deliver both immediate and long-term results as an IT/Information Security Specialist, and welcome the opportunity to interview with you at your earliest convenience to discuss how my qualifications match your current needs and support your objectives.






Charles Winkler

Charles Winkler
0000 xxxxxx xxxx , xxxx , xxxxx 00000

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Veterans Preference Points: 5






Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your organization.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my qualifications, skills and knowledge uniquely align with your criteria and needs.  My expertise in (Address a few key points that were discussed during interview) should prove instrumental in achieving and surpassing your goals, and I am eager to launch and build a career with your organization while consistently delivering dynamic results.


Should you have any additional questions, or to discuss further discuss this opportunity, please feel free to contact me. Again, thank you for the enlightening interview.  I look forward to your response.






Charles Winkler





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