highly regarded account manager in the financial services industry with a year track record of success in driving customer relations initiatives and exceeding sales and revenue goals through new business development, tenacity and persistence.   high-energy professional with a solid record of success, seeking a client relationship manager position where i can implement business planning & relationship management strategies to drive business goals. 

core competencies include:

 

   customer focused sales process

   cultivate internal & external alliances

   develop high-performance teams

   strong cross-selling ability

   cost control & budgeting

   relationship/ account management

   training, mentoring & team building

   quick to foster confidence/gain trust

   persuasive & effective speaker

 

 

ocwen loan servicing, llc., west palm beach, fl                                                                                                             2007 to 2010

account executive - investor relations                                                                                                                                  2009 to 2010

   maintained complete accountability for effectively managing investor request and concerns; fostered collaborative and trusting business relationships with investor community, and proactively identified issues that needed to be addressed.

   interacted with department staff and managers to achieve goals, consistently exceeded monthly performance targets, and responded to inquires within 24 hours.

   successful complemented six sigma lite course.

 

loss mitigation consultant                                                                                                                                                                       2007 to 2009

   ranked in the top 10% of performers in the home retention department; effectively resolved delinquent mortgage issues, and helped borrowers avoid foreclosure.

   deployed the necessary tools to secure repayment options, and minimized credit risk to investors; subject matter expert in short sales, loan modifications, forbearance agreements and deed-in-lieu of foreclosures

   led employee training and development efforts to ensure compliance with all regulations and standards including ocwen s policies, and fdcpa guidelines.

 

wells fargo financial, boynton beach, fl - credit manager                                                                                             2006 to 2007

   maintained accountability for the determination of credit worthiness for client loan applications, while balancing appropriate levels of risk to wells fargo lending processes.

   ensured compliance with respa standards for loan documentation, and structured mortgage packages to meet requirements of investor and agency guidelines.

   developed and implemented innovative marketing and sales strategies including an automobile loan package, resulting in a 20% increase in overall branch revenue, and identified and maximized opportunities for the cross selling of ancillary products including lines of credit and loan insurance.

 

ameriquest mortgage company, boca raton, fl - mortgage specialist                                                                          2004 to 2006

   led mortgage origination processes from inception to close; developed a rich pipeline of clients through solid networking and prospecting efforts, and consistently met revenue and production goals.

   gained significant insight into the sale and management of conventional, fixed, arm s, jumbo loans, and underwriting guidelines.

 

abercrombie & fitch, boca raton, fl - assistant manager                                                                                                2002 to 2004

   provided leadership and oversight in a busy retail environment; hired, developed and supervised a staff of 50 sales and support professionals, ensured merchandising, customer relations and operational excellence for a location generating $5mm in annual sales revenue.

 

education

florida atlantic university, boca raton, fl  - bachelor of arts degree, communications

 

 

name

title

company

address 1

address 2

city/state/zip

date here

dear <name here>,

 

i have enjoyed much success in my career as a account management /client relations leader, and am ready for additional responsibilities and challenges.  please accept this letter and the attached resume as application for the position of <position here>. i am convinced after reading the description for this position on <location of job ad here>, that i am the ideal candidate for the job.

 

i have an excellent track record of cultivating business relationships and executing sales and development plans in the financial services industry.  according to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>.  i am well versed in <specific here> and know that i could be an integral member of your team.  i have successfully led high performance sales teams to success and my superior knowledge of consumer trends, client relations, and business operations strategies will be a key to my success with your organization.

 

in addition, i have been consistently acknowledged by my employers for exceeding performance expectations.  i have been consistent in my success, and even in these challenging economical times, i have been able to continue to drive growth and revenue generation.  i am very interested in pursuing a leadership position with your organization, and my ability to adapt to a changing market has been the cornerstone of my continued achievements.

 

thank you for your time and consideration.  please contact me at your first convenience to speak further.  if i do not hear from you within 10 days, i will contact you to arrange for an interview. should you require any additional information, i can be contacted at the phone number listed above.

 

best regards,