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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive administrative background toward actively supporting the employer in optimizing performance.



  • respected professional offering over 19 years of solid and progressive administrative support experience, including expertise within personnel development, business operations and client service capacities.
  • consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.
  • technically proficient in microsoft word, access, excel, outlook, powerpoint, and project.


professional experience

enumerator/assistant crew leader us census                                                                                                     2010

  • actively collaborated with crew leader in ensuring interviews were conducted in compliance with all census guidelines and confidentiality laws.


health information technician ii university of washington medical center                                              2007-2009

  • hand-selected to verify all data on patient charts for accuracy and completeness, including demographic information, procedure notes and billing information.


on-call float receptionist kaiser permanente                                                                                            2005-2006         

  • sharp business acumen and experienced in managing broad scope of operations, from handling high-volume phone calls and processing payments to running financial reports and handling appointments.


patient account representative the corvallis clinic                                                                       2004-2005

  • skillfully audited patient account information, corrected payment information, reconciled accounts, and created itemizations.


claims examiner safeco insurance company                                                                                             2002-2004

  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.


executive secretary safeco insurance company                                                                                            2001-2002

  • responsible for screening all incoming calls, handling travel arrangements and prepared staff reports on behalf of management.


associate business analyst safeco insurance company                                                                             1999-2001

  • spearheaded all aspects of a remote access program for over 5,200 employees, while also accurately reconciling monthly usage charges in excess of $300k.


purchasing coordinator safeco insurance company                                                                                   1997-1999

  • strategically executed the rollout of 900 new claims laptops nationwide, efficiently meeting critical deadline.


administrative secretary swedish medical center                                                                                      1990-1997

  • effectively supported 72-member staff and actively collaborated in human resource operation functions such as processing payroll and maintaining personnel records.


professional education


medical office management certification bryman school                                                                                      1983

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