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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

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proficient it professional eager to contribute technical expertise as well as strong network security skills and leadership talents toward actively supporting an organization in maximizing performance.




  • skilled it professional offering solid and progressive knowledge of hardware, software and networking technologies, providing a powerful combination of analysis, implementation, and support skills.
  • strong background protecting confidentiality, integrity and availability of information systems.
  • in depth experience in system and network administration and engineering, hardware evaluation, project management, systems and network security, incident analysis and recovery.
  • facilitate productive communication with multiple management and user levels, effectively determining needs and implementing solutions based on specific business requirements.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.


professional education

bachelors of science in computer science ecpi college of technology                                            present

associates of science in network administration ecpi college of technology                                   2002
graduated with honors

technical proficiencies


systems: linux, unix, microsoft windows nt 4.0, exchange, windows 2000 server/professional, windows 95, 98, me, windows xp professional.

racf: ran analysis on ars access via tso terminal session through ispf command shell. edit jcl.lib file to extract information, identify access groups in racf group tree structure, add new roles job role table file, create/suspend user ids, run queries, protect security information, administer security specs, perform maintenance to system and group level attributes. use vanguard, rexx and consol acp script used for determining job functions and the ltl tool to display user assigned to job roles.

db2: manage data ownership information, ran simple database queries and assisted customers in database connections.

software: ms exchange 5.5, citrix interface, tivoli online storage, ms outlook, lotus notes 4.5, r5 and r6, domino, microsoft office, lotus smart suite, tsd for ticketing needs, remedy s action request system, it/im, oracle, java, macromedia, and flash.

networking: used tcp/ip in performing pinging and trace-routes on networks; netbeui and dhcp in setting up vpn and internal pc connections; dns, ras, vpn in assisting customers with installing and using ibm global dialer as well as the at&t net client; active directory in facilitating customers in accessing domains.

system selection and evaluation: evaluate, select and install client server software and technology.

on-the-job training: hardware installations and maintenance; level 1 and 2 help desk support.

ongoing training: currently working on net+ certification, mcsa and mcse.

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0000 xxxxxx xxxx , xxxx , xxxxx 00000

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professional experience

tier 3 help desk analyst cato corporation                                                                             2006-present

contract consultant dns wireless network solutions                                                          2002-present

  • successfully provided wireless installation sales and support, generating high volume growth and revenue on behalf of company.
  • tasked with implementing wireless workstations, repairing hardware, designing websites, configuring computers, and managing server accounts.


systems analyst queen s & associates                                                                                                 2006


contract senior consultant ciber at state farm insurance                                                          2005-2006

  • actively utilized racf c itss ibm access administrator in the creation of racf access and db2 access listings in support of company objectives.
  • spearheaded the conversion of tso id to sign-on id s, following up with the deletion and revoking of tso id s.
  • consistently provided host system signon and tso access for all co production, development and test systems.


contract cis large system access administrator ibm at wachovia                                                       2005

  actively served as member of access controls team, effectively defining, administering and deleting users, groups and resources on racf.

  • collaborated with lsa team in the processing of ars racf cleanup requests, including the analyses of user id s, removal of certain permissions and provision of access to resources of user id s.


contract tier ii help desk duke energy with compcontech                                                                  2004

  • sharp business acumen and experienced in managing broad scope of support requests, from troubleshooting, researching solutions and recreating the problem to providing solutions and routing clients to appropriate support group.
  • responsible for assigning priorities, documenting information in remedy s action request system, executing status update page and reset passwords/id s on behalf of clients.


contract support specialist volt services group at microsoft                                                          2004

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base through detailed troubleshooting, worm detection and virus removal.


supervisor exel direct                                                                                                                  2003-2004

  • effectively managed a broad range of business operations, including administration, logistics, inventory control, and customer service.
  • strategically oversaw all computer functions using ibm mainframe, including database ordering system and data entry operations.


helpdesk analyst arc-global services-ibm                                                                                    1999-2003

  • efficiently performed a wide variety of technical customer service support operations, including monitoring customer calls, researching reported system issues, resolving help-desk issues, and lotus notes system administration.
  • drove the installation, configuration and support of at&t/ibm global network dialers, while also providing support for vpn clients sine and at&t net client.


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