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yyyyyy x. yyyyyy

119 cimarron trail #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

results-driven professional eager to apply dynamic customer service and administrative skills toward optimizing performance to ensure company success.

 

profile

 

  • dedicated professional offering 7 years solid and progressive experience in customer service, business support and administrative operations.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • recognized as first manager in district to receive 3 of the highest incentive targets in one month.
  • dynamic communication, multi-tasking, problem solving, and relationship management skills.

 

professional experience

 

store manager cottonwood financial                                                                                                      2009-2010

  • sharp business acumen and experience in managing broad scope of operations, from local marketing initiatives and forecasting business goals to collecting past-due accounts and processing loans.

 

barista javameup                                                                                                                            2008-2009

  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction.

 

warehouse supervisor tony's coffees and teas                                                                            2006-2008

  • actively managed a broad range of warehouse operations, from supply purchasing, shipping/receiving and invoicing to inventory tracking, training staff and administrative duties.

 

home and office cleaner absolutely clean                                                                                          2006

  • efficiently cleaned residential and commercial properties, while also assisting owner in training employees and expanding clientele base.

 

receptionist herban therapies day spa                                                                                                 2006

  • oversaw all front desk operations, including scheduling appointments, answering phones, selling memberships, and processing payments.

 

csr parker services/nintendo of america                                                                                   2005-2006

  • skillfully assisted customers with home network troubleshooting, game troubleshooting and router setup.

 

sales associate girl's night out boutique                                                                                    2004-2005

  • successfully steered sales operations to generate high volume growth and revenue.

 

food service worker sweet addition restaurant and candy store                                              2003-2005

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

technical proficiencies

 

microsoft office suite, windows 98/me/2000/vista, quickbooks great plains, cash wise, and kronos

60+ wpm/10 key

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