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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


Profit-driven Inventory Planner specializing in Strategic Analysis, Process Improvement, Sales / New Business Development, Account Management, and Customer Relations eager to offer 14+ years of high-volume experience among domestic and international clientele toward maximizing a progressive employer s bottom-line performance.


Profile of Qualifications


         Top-performer who excels at managing U.S. and Canadian customer inventories to include understanding concepts of networking capital; sales forecasting and translation into SAP; and First-In-First-Out (FIFO) inventory processes.

         Integral leader who directs solutions-focused teams to deliver superior sales results and high-quality customer service.

         Excellent communicator who seamlessly interfaces with all business representatives through to executive level.

         Quality control specialist who contributes strong staff development, service delivery analysis, and process improvement abilities.

         Ambitious self-starter who plans, prioritizes, and completes multiple business tasks within deadline-driven environments.

         Tenacious sales manager who identifies and defines strategies for capturing new business, developing existing clientele, and achieving solid leveraging in competitive markets.

         Fluent in English and French languages.


Key Areas of Expertise


Orders Fulfillment / Processing           New Business Development        Planner / Buyer Support               Strategic Analysis / Planning

Inventory / Warehouse Logistics        Team Building                               Import / Export Operations       Regulatory Compliance

Quality Assurance                                  Training / Development              Process Improvement                   Account Management


Career Highlights


         Spearheaded a company s Green Belt project in 2009 which saved $120,000+ annually in shipment consolidation.

         Reduced sales queries by 25% and increased sales representative productivity by implementing new forms to include strengthening revenue and customer satisfaction by decreasing errors 25% via networking among clients and graphic artists.

         Successfully captured 100+ new wholesale and retail accounts worldwide via referrals from existing customers, along with improving sales 15% by securing new business from both existing and prospective clientele.

         Introduced a highly effective discount program which enhanced existing customer relationships and boosted sales up to 25%.

         Increased revenue 25% by creating and launching an innovative online catalogue and activated voice compact disc catalogue.


Professional Synopsis


Order Fulfiller

Clariant Corporation, City, State                                                                                                                               2007 C Present


         Apply dynamic leadership talents toward directing customer order receipt and processing to include ensuring compliance with all delivery and invoicing functions; adjusting orders upon customer request; and coordinating efforts with other departments.

         Expertly manage Customer Material Info Records (CMIR), along with setting up new accounts; maintaining notes; reviewing orders (i.e. price, freight / payment terms); and tracking / tracing orders as requested by customers and / or sales representatives.

         Utilize diverse applications (i.e. ZMBE, MM03, MD04) to assist with viewing batch classifications / notes prior to escalations, purchase orders, and UBSDs; locating product status / location and planners / buyers; and forecasting sales, among others.

         Create documents for customers (i.e. COA, NAFTA COO, ASN, pack lists, BOL, invoices. MSDS), along with running sales analysis / billing reports, and monitoring back log / open order reports to interface with inventory planners on material availability.

         Contribute strong communication skills toward proficiently training customer service representatives in order fulfillment to include liaising with staff to ensure forecasts are accurate and guarantee seamless business operations at all times.

         Strategically steer export efforts by advising BUs on customer terms; processing orders; creating commercial invoices; communicating with brokers; and understanding customs processes and import / export requirements between U.S. and Canada.

         Assign carriers for expedited orders to include transferring products between U.S. and Canadian warehouses via coordination with transportation departments and handling procurement / e-procurement duties to purchase supplies.

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


Resume Page Two


Professional Synopsis (continued)


Customer Service Supervisor

Sprint / Nextel, Charlotte, NC                                                                                                                                             2006 C 2007


         Led daily call center operations of 800+ employees to include supporting recruiting, hiring, and training efforts; planning and prioritizing schedules to meet targeted objectives; and conducting valuable meetings and performance evaluations with staff.

         Maximized bottom-line results by defining, implementing, and monitoring performance metrics to attain goals, along with providing key recommendations to management for elevating efficiency and customer satisfaction.


Internet Sales Consultant, Charlotte, NC                                                                                                                                         2005 C 2006


         Met and / or exceeded B2B online advertising sales initiatives by demonstrating solid cold calling abilities to contact 70 average prospects per day, as well as leveraging a consultative approach to actively promote products / services and close deals.


Sales Support Associate

R.H. Donnelley (Sprint Yellow Pages Publisher), Fayetteville, NC                                                                      2004 C 2005


         Played a vital role in building and sustaining business by collaborating with 13 results-driven sales representatives in administering contract approvals for multiple phone books to guarantee strict guideline adherence and orders expedition.

         Effectively evaluated and navigated compliance with current promotions, discounts, and 24-hour response times as necessary.


Sales Associate

Fiberwave Technologies, Brooklyn, NY                                                                                                                           2000 C 2003


         Optimized customer service success by supervising 14 top-performing customer service representatives to include conducting weekly staff meetings to facilitate productive team building, improve communications, and encourage useful staff feedback.

         Profitably managed and maintained 700 high-volume acquired accounts, as well as 50 based in Europe.


Customer Service Specialist

Sall Family, Inc., New York, NY                                                                                                                                              1996 C 2000


         Drove operations efficiency by processing incoming orders for electronics, appliances, computer software, wireless phones, and solar systems within a fast-paced 15-line telephone system to include maintaining courteous customer service at all times.

         Developed and directed a 6-member team of customer service representatives in completing all set sales goals.


Education & Professional Development


Certificate Computer Systems Technology

School of Cooperative Technical Education


Computer Operations Training

Borough of Manhattan Community College


Professional Development

ISO: 9001 Training • Lean Sigma Workshop

Customer Service Seminars (How to Handle Difficult People / Embracing Changes)


Technical Summary


Microsoft Office Suite • Lotus WordPro • Microsoft Project • Lotus Notes • MAS 90 • OLTP • SAP • ZMBE • MM03 • MD04

QNS • WIRS • Wireless Business Management Solution (P2K / Premiere) • Typing Speed: 70 wpm

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