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Profile of Qualifications
Ø Offering numerous years of experience in broad-scope business operations and client-focused industries, with expertise in:
Customer Service/Account Management Business Development
Finance and Accounting Budgeting/P&L
Human Resources/Employee Relations Training & Development,
Project Administration Estimating/Bidding/Contracting
Ø Excel in strategically planning, coordinating and driving workflow to optimize use of time and resources, boost operational efficiencies and maximize bottom-line business/revenue performance
Ø Consistently demonstrate a strong focus on delivering world-class customer service; effectively troubleshoot and resolve customer issues to ensure high satisfaction levels and business loyalty
Ø Proficient in MS Office Suite and Database Management; expert-level computer knowledge
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Professional Experience
Customer Service Representative, BD&W Services Inc.-Middle Island, NY 2008-Present
Manage high-profile Virgin America and Carnival Cruise Lines accounts, with accountability for generating/booking reservations, responding to customer inquiries and complaints, providing technical support, and strategically coordinating all scheduling
Project Manager, Tower Facilities-Bohemia, NY 1988-2007
Collaboratively drove all areas of facility maintenance company operations, including cost analysis, budgeting, accounting, payroll, and P&L
Served as Field Supervisor on jobsites and efficiently dispatched, coordinated and managed staff to maximize of human and financial resources; steered union/employee relations
Proficiently estimated, bid, contracted, and scheduled projects; coordinated all insurance certifications
Customer Service Representative, Dime Savings Bank-Huntington, NY 1997-2000
Drove business growth by opening and servicing existing accounts and expanding revenue streams through cross-selling of products/services including IRA and Keogh accounts
Contributed strong leadership skills toward facilitating new hire training programs
Head Teller, Bank of Westbury-Westbury, NY
1993-1997
Oversaw training, scheduling and supervision of tellers, with a strong focus on ensuring delivery of superior customer services instrumental to opening new accounts, diversifying business channels through sales of additional products/services and retaining existing clients; routinely updated staff on new policies and procedures
Entrusted with managing daily cash proofs as well as processing bi-weekly cash deliveries
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Education
Finance Major, C.W. Post University, Brookville, NY; 1988-1993
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