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Profile of Qualifications


Ø  Offering numerous years of experience in broad-scope business operations and client-focused industries, with expertise in:


Customer Service/Account Management             Business Development

Finance and Accounting                                     Budgeting/P&L

Human Resources/Employee Relations               Training & Development,

Project Administration                                        Estimating/Bidding/Contracting


Ø  Excel in strategically planning, coordinating and driving workflow to optimize use of time and resources, boost operational efficiencies and maximize bottom-line business/revenue performance

Ø  Consistently demonstrate a strong focus on delivering world-class customer service; effectively troubleshoot and resolve customer issues to ensure high satisfaction levels and business loyalty

Ø  Proficient in MS Office Suite and Database Management; expert-level computer knowledge

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Professional Experience


Customer Service Representative, BD&W Services Inc.-Middle Island, NY                        2008-Present 

  Manage high-profile Virgin America and Carnival Cruise Lines accounts, with accountability for generating/booking reservations, responding to customer inquiries and complaints, providing technical support, and strategically coordinating all scheduling


Project Manager, Tower Facilities-Bohemia, NY                                                                         1988-2007

  Collaboratively drove all areas of facility maintenance company operations, including cost analysis, budgeting, accounting, payroll, and P&L

  Served as Field Supervisor on jobsites and efficiently dispatched, coordinated and managed staff to maximize of human and financial resources; steered union/employee relations

  Proficiently estimated, bid, contracted, and scheduled projects; coordinated all insurance certifications


Customer Service Representative, Dime Savings Bank-Huntington, NY                                  1997-2000

  Drove business growth by opening and servicing existing accounts and expanding revenue streams through cross-selling of products/services including IRA and Keogh accounts

  Contributed strong leadership skills toward facilitating new hire training programs

Head Teller, Bank of Westbury-Westbury, NY                                                                              1993-1997

  Oversaw training, scheduling and supervision of tellers, with a strong focus on ensuring delivery of superior customer services instrumental to opening new accounts, diversifying business channels through sales of additional products/services and retaining existing clients; routinely updated staff on new policies and procedures

  Entrusted with managing daily cash proofs as well as processing bi-weekly cash deliveries

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Finance Major, C.W. Post University, Brookville, NY; 1988-1993


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