yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

quality-focused management professional specializing in financial operations, project development, mortgage processes, team building, and customer service eager to support an employer in maximizing success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and client satisfaction.  excellent communicator who can handle and / or delegate multiple assignments within fast-paced, deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp problem-solving skills.

 

key areas of expertise

 

operations management              franchise development                  loan closing                                       consumer finance

team building                                 mortgage consulting                        loan processing                                 regulatory compliance

project management                      underwriting processes                   business communications               customer service

 

professional synopsis

 

 

operations manager morgan stanley smith barney home loan program (2003 c present)

        apply dynamic leadership talents toward recruiting and managing top-performing staff in maximizing bottom-line results.

        create effective training programs and develop high-quality standards to maintain consistent business operations.

        ensure compliance with corporate / federal financial regulations to attain superior customer service and business success.

        plan and delegate team assignments to optimize use of resources and meet program objectives.

 

project manager (2000 c 2003)

        strategically steered franchise development efforts by initiating numerous profit-focused financial products and programs which were instrumental in boosting revenue and guaranteeing continued marketplace dominance.

 

mortgage consultant (1998 c 2000)

        demonstrated strong analytical abilities toward originating, processing, and closing mortgage loans within a corporate relocation channel to include expertly structuring loans to fit individualized client needs.

        utilized solid communications skills to establish valuable relationships with new / existing customers, along with proactively networking with multiple business partners (i.e. bankers, realtors) for referrals to generate high-volume sales.

 

relationship account executive / ca i (1995 c 1998)

        met and / or exceeded set organizational goals by proficiently processing and underwriting first mortgage applications within an employee channel to include adhering to set corporate and federal financial policies / procedures.

 

loan closer (1994 c 1995)

        drove business growth by successfully closing loans for all channels to include a competitive california-based region.

        interfaced with mortgage consultants and relationship account executives to close all loans and streamline processes.

 

loan processor (1993 c 1994)

          compiled mortgage loan applications and associated paperwork to include reviewing files to verify that data was complete and met established standards (i.e. mortgage amount / type desired, borrower assets / liabilities, length of employment).

          contributed sharp multitasking proficiencies toward ensuring appropriate disclosures were sent, fees were collected, and loans were accurately set up within internal database systems.

 

education

 

b.a., interdisciplinary studies (psychology / sociology / marketing emphasis)                   university of missouri columbia