yyyyyy x. yyyyyy

country of citizenship: united states

ssn: xxx-xx-xxxx

 

core qualifications

 

information technology, information systems, infrastructures, network administration, systems administration, computer operations, remote technical support, customer/user support, customer service, security, troubleshooting, problem solving, workstations, servers, printers, telecommunication equipment, peripherals, hardware, software, server-based applications, operating systems software, repair, maintenance, component replacement, testing, debugging, installation, configuration, upgrades, team leadership, training, project management, cost savings, system optimization, performance enhancement, communications, documentation

 

experience

 

01/97-11/2008

hewlett packard

alpharetta, ga

salary: $67,200/annual usd

hours per week: 40

supervisor: uwe ferling; email: abc@xyz.com; permission to contact: yes

it solutions specialist v (2005 c 2008)

played vital role in worldwide hp operations by providing over 100k employee throughout the united states, europe and asia pacific with comprehensive global it infrastructure consulting and support.  successfully generated $100k monthly systems maintenance cost reductions by strategically consolidating windows print servers to unix servers

proficiently troubleshot advanced hardware, software, and connectivity issues for client and server supporting mixed environment unix, windows nt/2000/xp/vista and mainframe. spearheaded escalated issue deep-level support by monitoring call tracking system and promptly responding to and resolving complex problems unresolved by 1^st and 2^nd-level agents. contributed subject matter expertise and dynamic communication skills toward boosting lower-level associate performance by delivering productive training sessions and quality technical documentation.

it specialist (1997 c 2005)

drove system/network support for 24/7 environment hewlett packard managed services center, providing timely troubleshooting and resolution of customer windows, hpux, solaris, aix, and linux system issues.  contributed in-depth technical knowledge and solutions- focused problem solving skills toward assisting junior technical team members; recognized for ability to efficiently handle escalated calls.

 

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leroy blake                                                                                                                              page 2 of 2

 

it specialist, hewlett packard, continued

 

managed broad-scope functions, from performing router pings, password resets, software installs/upgrades, and modem resets testing to file system and printer configuration, printer repair, and break/fix computer projects.  ensured critical compliance with service level agreements and appropriately routed escalated issues to 3^rd-level support. contributed multi-platform cross-functional expertise toward addressing print issues and serving as support specialist responsible for 1^st and 2^nd -level output support of mpe, nt, win9x and unix architecture and configurations.

actively collaborated as project team member in spearheading technical/business-related infrastructure projects targeted toward corp-wide printing, i.e. building moves new tools implementation and consolidations.

 

military background

 

station commander, united states army; 20 years

as recruiter, recognized with highest-level recruiter ring award for outstanding performance in achieving and surpassing quota and enlisting top-quality candidates.  recipient of 2 meritorious service medals.

 

education

 

devry university-atlanta, ga

degree: bachelor of science

major: network and communication management

year earned:

gpa: 3.2/4.0 scale

credit hours: 124

 

vincennes university-vincennes, in

degree: associate

major: general education

year earned:

gpa:

credit hours:

 

credentials/certifications

 

hp-ux system administrator certification

hp output server certification i

network + certification

hp-ux system and network administration i

hp-ux system and network administration i

 

technical proficiencies

 

windows nt/2000/xp/vista; unix; tcp/ip; ms office suite; ftp; hpux; aix; linux; vpn/activcard; solaris 8; oracle 9; sap/r3; visio; sharepoint

 

community activities

 

big brothers mentor