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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Business Development / Human Resources  

Communication Dynamics ~ Human Capital Development ~ Dispute Management


Results-driven Development Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships within the workplace.  

Key Transferable Skill Sets


Human Capital Development • Leadership Principles • Concept Development • Operations Management

Policy-Making • Employee Relations • Communications Strategies • Program Implementation

Problem Analysis • Viability and Longevity Planning • Business Expansion

Process Development • Conflict Management




         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.

         Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 


Transferable Competencies


         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of sharing information and development of human capital.

         Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

         Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

         Stay abreast of most up-to-date research and data in order to offer most viable services to client and employee base. 

         Resolve issues quickly through careful data analysis including technical and functional information.

         Actively collaborate with multidisciplinary teams and departmental resources to optimize operational efficiency.





Select Accomplishments


         Achieved personal sales goals of $230,000 minimum in new money every month through internal and external marketing of loan products.

         Consistently achieved profit margins as determined by the company by controlling discounting, expenses, payroll, and the repair department.

         Leadership Circle Award Nominee Q1 2007.

         Achieved #1 Account Executive in District for New Money 2007.

         Achieved #1 Auto Refinance Units 2007.

Professional Synopsis


Business Development Manager

New World Systems                                                                                                                2008 C Present


        Primary responsibilities: Proactively interact with management to determine the best sources of new business.

        Develop statistics on business prospecting campaigns.

        Coordinate with seven outside sales representatives and provides prospecting services which compliment their efforts

        Research and provide strategic market intelligence

        Generate reports using to help identify future markets, as well as process breakdowns and inefficiencies

        Participate in several different types of marketing campaigns, including tradeshows, technology seminars, webinars, cold calling, software demonstrations, and customer satisfaction surveys


Senior Account Executive

HSBC C Consumer Lending Division                                                                                              2006-2008


        Primary responsibilities: Assisted the Branch Manager with loan documentation and disbursement of proceeds

        Received and reviewed loan applications to ensure that the appropriate credit information has been included, notifying applicant and obtaining additional information as needed

        Reviewed applications on the suspended, pending, and approved report on a daily basis, providing proper follow-up and maintenance on the application/maintenance system

        Processed counter payments, daily audits, and customer service

        Developed a full understanding of all the loan products and ancillary products that were available to each client

        Presented each client with options to fit their individual situation


~ Additional Professional Roles Held Prior to 2006 ~


- Assistant Manager, JB Robinson Jewelers                                                     


- Store Manager, Le Roy Jewelers      


- Assistant Manager/Sales Specialist, Kay Jewelers                                                  

Academic Training & Specialized Skills


         MBA (Pending 2011) C Human Resource Administration, Central Michigan University

         B.S. C Business (Marketing Sales), Ferris State University

         License C Credit Insurance (MI)

         Certification C DCA (Diamontology & Gemology)


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