results-driven, solutions-focused and detail-oriented team player desiring a challenging and rewarding senior-level sales / service support role within a dynamic and successfully progressive organization.
ø offer over 28 combined years of solid experience in customer service, sales, and telecommunications specialist roles, including extensive expertise within operational support capacities.
ø demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving operational problems in a proactive manner while maintaining high quality standards and exceptional work ethics.
ø excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives while contributing proven business acumen and sharp troubleshooting abilities.
ø effectively apply dynamic communication and interpersonal relationship-building skills toward guaranteeing the delivery of quality customer service.
ø capable of staying focused and maintaining a calm demeanor in high-pressure situations, both in-person and via telephone.
telecommunications operations i 2003 c 2007
ø provided optimal telecommunications-based support utilizing the avotus call accounting system, including accurately keying in mac information and effectively running necessary reports utilizing ftp.
ø successfully maintained the overall integrity of system-wide operations, while concurrently providing qualified users with administrative viewing rights to telephone records.
business dispatcher 2001 c 2003
ø proactively handled all incoming dispatch calls within a high-volume, fast-paced call center environment, along with managing the dispatch of qualified technical personnel to various sites to perform necessary problem resolution and uphold superior company performance standards.
directory assistance operator 1998 c 2001
ø effectively processed directory assistance requests and maintained a smooth-running operational environment by utilizing diplomatic customer service skills, sharp troubleshooting techniques, and solid decision-making abilities.
senior customer representative maintenance group 1995 c 1998
ø efficiently generated required maintenance quotes for account executives, ensuring corporate-based policies and procedures were adhered to at all times within the accurate delivery of information.
maintenance sales associate 1993 c 1995
ø generated exceptional sales revenue through the proficient processing of company-wide maintenance contracts, along with performing essential telephone follow-up activities to ensure optimal customer satisfaction.
ø served as relief supervisor in management absence, including promptly assessing departmental conflict situations by redesigning work assignments for various personnel, thus eliminating idle time and interpersonal complaints.
senior customer representative 1990 c 1993
ø maintained accountability for the issuance of customer renewal orders and maintenance proposals within a fast-paced, deadline-driven environment, as well as initiating a dynamic solution to inadequate coverage of referrals which resulted in the timely processing of requests and a reduction in overall delays.
various additional operational support positions held (1980 c 1990)
master s degree in fine arts bachelor of fine arts degree associate of arts degree
california state university brooks institute santa barbara city college
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