~ Productive, quality-oriented Administrative Professional eager to contribute exceptional business support, project management, and interpersonal relation skills toward optimizing operations of a progressive organization. ~
Advanced knowledge of public administration, public policy development, program development, and labor relations.
Extremely versatile; keen ability to quickly master new roles, responsibilities, tasks, technologies, software, and environments.
Industrious self-starter; set goals and develop action plans for rapid attainment.
Strong blend of planning, scheduling, forecasting, tracking and documentation skills.
Highly respected for attention to detail and deadlines, technical/computer skills, integrity, sound judgment, and a team player work approach.
Methodical problem solver; able to create and execute innovative solutions to meet defined business goals and needs.
Group Health Cooperative, Tacoma, WA, 2003 to 2007
Clinical Administrative Specialist (Home Health & Hospice)
Applied dynamic organizational skills toward providing high-level administrative support to 65 personnel encompassing managers, charge nurses, and field nursing staff.
Coordinated and assigned cases, performed extensive data entry, and established comprehensive file management systems including highly confidential medical records.
Expeditiously processed patient referrals, assigned appropriate clinicians, and meticulously prepared associated documentation.
Demonstrated an exemplary team player work ethic in collaborating with charge nurses and clinical care coordinator to facilitate seamless daily operations and first-rate patient care.
Accurately transcribed, tracked and entered field data completed by clinicians such as visit notes, discharge transfers, physician orders, etc.
Adhered to defined budgets in purchasing and replenishing medical supplies for clients, nursing staff and office.
Leveraged impressive versatility as a back-up resource for Secretary, Payroll Coordinator, and Operations Department.
Trained, mentored, supervised and motivated newly-hired administrative staff in departmental policies, office procedures, company goals, values, and technology.
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Group Health Cooperative, Tukwila, WA, 2002 to 2003
- Efficiently responded to and routed an average of 1,000 calls per month from individuals seeking tobacco cessation support services.
- Relied upon to provide accurate and up-to-date information regarding benefits and coverage.
- Complied with defined service standards in administering program enrollment procedures.
Ensured high client satisfaction levels by promptly addressing, troubleshooting and resolving program-related issues.
- Performed full scope of administrative functions such as database administration, faxing, copying, filing, and distributing program materials.
AT&T Broadband, Fife, WA, 1999 to 2001
Customer Service Representative
Combined sharp communication, listening, negotiating and interpersonal skills to resolve customer concerns and respond to billing issues and inquiries.
Knowledgably provided rate and programming information, initiated service upgrades, and facilitated sales of new services and products.
Exercised strong multi-tasking expertise to maintain customer/account database, schedule installations and repairs, and apply billing and service adjustments.
Consistently met company expectations and contributed to minimizing service calls and elevating customer satisfaction by troubleshooting and swiftly resolving minor technical difficulties and equipment problems over the phone.
MBA in Public Administration (in progress) University of Phoenix
Bachelor of Arts, Liberal Arts Evergreen State College, 2003
Associate of Arts, Human Services Tacoma Community College, 1998
Leadership/Pre-Managerial Course Group Health Cooperative
Microsoft Office (Word, Excel, Access, Outlook), EPIC, Horizon, ICD9/CPT coding, HBOC
Hiring Agent Name
I am currently seeking a challenging career opportunity as an <insert job title/position> and am submitting my resume for your review. In advance, thank you for your time and consideration.
As illustrated in the accompanying resume, I bring to you a significant background in office administration, proven talents in customer service and relationship-building, and the flexibility to skillfully handle simultaneous priorities with an unwavering commitment to accuracy, client satisfaction, quality assurance, and efficiency. I offer seasoned experience in all aspects of administrative leadership including project coordination, vendor relations, and purchasing. To complement these qualifications, I offer polished analytical, troubleshooting, and planning skills which are essential as a <insert job title/position>.
As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through ingenuity, integrity, and dedication. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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