yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
dynamic leader with expertise in operations management eager to contribute broad background in all aspects of business functions in the elevator industry.
ø over 11 years of relevant management, operations and personnel background.
ø associate of arts, management.
ø demonstrated leadership and training abilities in management and sales operations in a challenging and competitive elevator sales and service environment.
ø proven supervisor of customer service and departmental personnel.
ø expertise in all facets of effective supply planning, ordering, tracking and negotiation.
ø adept in program development, supplier relations, management and oversight.
ø deliver measurable contributions to increased productivity and profitability.
ø strong organizational, management and analysis skill sets.
ø solid understanding and knowledge of cost control and positive supplier/vendor relations.
ø knowledgeable in meeting stringent organizational goals.
ø outstanding competence in communications, presentations and contract negotiations.
ø well-organized multi-tasker with strong detail orientation.
ø contributor to overall increasing organization proficiency.
ms office suite, adobe 8.0 professional, as400, web extender
company, location 2009 - 2010
united states representative
for this canadian elevator fixture company, was tasked with representing organization in u.s. market.
oversaw business development in central and western regions, building customer relationships as well as providing job quotes and performing variety of sales-related duties.
thyssenkrupp elevator 2007 - 2009
chicago operations coordinator, chicago, il (2008-2009)
maintained high profit margins through management of material and labor costs.
directed daily operations, monitored callback log, scheduled vacations and oversaw payroll.
billed customers on callbacks and averaged 98% accuracy.
processed automobile accident safety incidents.
coordinated with sales and factory personnel to ensure accurate repair pricing.
arranged travel for sales staff and senior management.
performed document processing for all bills and invoices.
monitored and evaluated safety and technical bulletins.
yyyyyy x. yyyyyy
modernization coordinator, westchester, il (2007-2008)
supported field and office personnel on projects, cost projections, parts ordering and labor tracking.
coordinated with factory and local office on installation and warranty work and compiled meeting minutes.
processed change order documentation, developed closeout documents and worked with consultants.
managed shipping, delivery dates, factory materials, payroll and benefits.
slashed material costs 15% through tracking, estimates and negotiation with vendors.
employers mutual casualty company, oakbrook terrace, il 2005 - 2007
typed, filed documents, entered data into system, drafted letters/memos and processed reports.
analyzed and verified policy information.
nike, inc., aurora, il 2004 - 2005
trained and directed sales staff of 50 for store achieving $9mm annually.
oversaw promotions, displays, point-of-sale and general operations.
verified receipts and made bank deposits for ten cash registers, and restocked merchandise.
footlocker, inc., norridge, il 2002 - 2004
assistant manager & part-time sales
coordinated work schedules and tasks for ten employees; conducted sales meetings.
exceeded sales goals by 5% consistently and maintained daily operations.
the gap & gap kids, schaumburg/oak park, il 1999 - 2001
assistant visual merchandiser
managed layout of $12mm store and prepared weekly sales reports for departments.
triton college, river grove, il
associate of arts, management
information security course
anti-money laundering course
customer privacy course
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