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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




dynamic leader with expertise in operations management eager to contribute broad background in all aspects of business functions in the elevator industry.


career profile

ø  over 11 years of relevant management, operations and personnel background.

ø  associate of arts, management.

ø  demonstrated leadership and training abilities in management and sales operations in a challenging and competitive elevator sales and service environment.

ø  proven supervisor of customer service and departmental personnel.

ø  expertise in all facets of effective supply planning, ordering, tracking and negotiation.

ø  adept in program development, supplier relations, management and oversight.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, management and analysis skill sets.

ø  solid understanding and knowledge of cost control and positive supplier/vendor relations.

ø  knowledgeable in meeting stringent organizational goals.

ø  outstanding competence in communications, presentations and contract negotiations.

ø  well-organized multi-tasker with strong detail orientation.

ø  contributor to overall increasing organization proficiency.


technology skills

ms office suite, adobe 8.0 professional, as400, web extender


professional experience

company, location                                                                                                                       2009 - 2010

united states representative

       for this canadian elevator fixture company, was tasked with representing organization in u.s. market.

       oversaw business development in central and western regions, building customer relationships as well as providing job quotes and performing variety of sales-related duties.


thyssenkrupp elevator                                                                                                                  2007 - 2009

chicago operations coordinator, chicago, il (2008-2009)

       maintained high profit margins through management of material and labor costs.

       directed daily operations, monitored callback log, scheduled vacations and oversaw payroll.

       billed customers on callbacks and averaged 98% accuracy.

       processed automobile accident safety incidents.

       coordinated with sales and factory personnel to ensure accurate repair pricing.

       arranged travel for sales staff and senior management.

       performed document processing for all bills and invoices.

       monitored and evaluated safety and technical bulletins.



yyyyyy x. yyyyyy

page two





modernization coordinator, westchester, il (2007-2008)

       supported field and office personnel on projects, cost projections, parts ordering and labor tracking.

       coordinated with factory and local office on installation and warranty work and compiled meeting minutes.

       processed change order documentation, developed closeout documents and worked with consultants.

       managed shipping, delivery dates, factory materials, payroll and benefits.

       slashed material costs 15% through tracking, estimates and negotiation with vendors.


employers mutual casualty company, oakbrook terrace, il                                                           2005 - 2007

administrative assistant

       typed, filed documents, entered data into system, drafted letters/memos and processed reports.

       analyzed and verified policy information.


nike, inc., aurora, il                                                                                                                      2004 - 2005

assistant manager

       trained and directed sales staff of 50 for store achieving $9mm annually.

       oversaw promotions, displays, point-of-sale and general operations.

       verified receipts and made bank deposits for ten cash registers, and restocked merchandise.


footlocker, inc., norridge, il                                                                                                          2002 - 2004

assistant manager & part-time sales

       coordinated work schedules and tasks for ten employees; conducted sales meetings.

       exceeded sales goals by 5% consistently and maintained daily operations.


the gap & gap kids, schaumburg/oak park, il                                                                             1999 - 2001

assistant visual merchandiser

       managed layout of $12mm store and prepared weekly sales reports for departments.




triton college, river grove, il

associate of arts, management


information security course

anti-money laundering course

customer privacy course

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