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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Accomplished IT Professional eager to contribute extensive leadership talents and outstanding vendor relations skills toward supporting a dynamic organization as Capacity Manager.

 

Qualifications Profile

 

         Hands-on management experience in a broad range of IT arenas including network and system engineering and administration, capacity planning, procurement of new technology, vendor relations, contract administration, user training, and client service.

         Able to define, plan and guide operational strategies to support and/or accelerate organizational growth and capitalize on emerging technologies.   

         Sound judgment, problem solving skills, analytical thinking capabilities, and documentation skills.

         Adept at installing, configuring, fine-tuning, updating and maintaining hardware, software, servers, platforms and peripherals.

         Over a decade of experience in network and system set-up, configuration, troubleshooting, and repair.

         Quickly adapt to new roles, responsibilities, technologies and environments.

         Possess active Top Secret Security Clearance.

         Excel in installing, configuring, and maintaining Novell and Microsoft servers.

         Championed installation of remote mail software for American Consulate in Okinawa and trained personnel.

 

Professional Experience

 

St. Mary s of Michigan / Computer Science Corporation,  Saginaw, MI, 1999 to Present

Regional Systems Administrator Lead             (2007 to Present)

Systems Administrator             (1999 to 2007)

  • Direct 12 Wintel Engineers across seven different hospitals nationwide and serve as Lead Managed Computer Services Engineer for three hospitals.
  • Proficiently administer 132 Windows 2000/2003 servers supporting 2,000+ personnel.
  • Ensure stringent adherence to Service Level Agreements encompassing helpdesk tickets, change management, back-ups, and system availability. 
  • Migrated, configured and currently maintain 16 NetWare 6 and 6.5 servers.
  • Apply sharp organizational skills to configure DHCP and DNS on Microsoft and NetWare servers, manage Cisco routers and 3COM switches throughout 15 facilities, and deploy two FTP servers to allow downloading/sharing of critical and time-sensitive financial information.

         Resourcefully administer Novell s DirXLM software on NetWare 6.5 LDAP tree to sync eDirectory and Active Directory.

         Oversee eight Citrix MetaFrame servers supplying applications for over 300 thin clients.

         Upgraded and administer ZENworks 7 to track and maintain PC inventory, imaging and policies, and launched Virtual Machine Environment to run 30 workstations

 

Continued ►

 

 

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Set up and diligently maintain Veritas Datacenter Enterprise back-up system.

         Exercised excellent technical acumen to install and maintain Steel-belted Radius server to enable seamless remote dial-in and VPN connectivity.

         Enhanced productivity by implementing SurfControl to help monitor and eliminate Internet abuse by staff at two facilities.

         Leverage HFNetChk to enable monitoring of patch status on all machines and expedite patches and security updates throughout three hospitals.

         Tasked with reviewing and verifying accuracy of asset management records within hospitals.

 

Prior Background:

 

Network Engineer, Bay-Arenac ISD, Bay City, MI, 1998 to 1999

Network Engineer, ComputerLand, Saginaw, MI, 1997 to 1998

Computer Operations System Specialist, U.S. Air Force, locations worldwide, 1993 to 1997

           

Education, Credentials & Technical Training

 

Delta College:

Computer Science and Information Technology (in progress)

 

United States Air Force:

Computer System Operator

 

St. John s Hospital, Warren, MI:

Microsoft Active Directory Troubleshooting

 

New Horizons, East Lansing /Troy MI:

Citrix MetaFrame Administration Version 1.8

Novell  Desktop Management with ZENworks

Novell  eDirectory Design and Implementation 

 

Novell, CA:

Certified Novell Administrator

Nsure Identity Manager 2.01

 

HP Training Center, Novi, MI:

Network Hardware Management; NetServer Technical Training

 

Special Recognition

 

Honor Graduate, Air Force Technical School

 

United States Air Force: Commendation Medal and Achievement Medal

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