career objective                              

results-driven director of operations eager to apply sharp business acumen, team-building, and customer service skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer numerous years of operational management and customer service experience with expertise in increasing productivity, profitability, and customer satisfaction for single and multi-unit restaurants

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships and excellent reputation

ø  profitably manage comprehensive operations for established locations as well as new restaurant openings; liaise between restaurants and corporate headquarters

ø  demonstrated record of recruiting, training, and managing top-performing support teams; strategically  plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proficiently balance general ledger accounts, compile and generate business analysis and solutions, create weekly and monthly forecasts

ø  effectively institute cost controls; maintain inventory and order supplies; oversee maintenance of facilities, fixtures, furniture, linens, etc.

ø  monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  consistently ensure a safe, clean, and sanitary environment and compliance with all corporate policies and procedures as well as government laws and regulations

ø  dynamic communication, presentation, negotiation, and relationship management skills

professional experience                

darden restaurants                                                                                                                                    1992 c 2008

director of operations, smokey bones barbeque and grill, fl, sc, nc (2004 c 2008)

general manager, smokey bones barbeque and grill, brandon, fl (2002 c 2004)

director of operations, red lobster, south georgia (2001 c 2002)
general manager, red lobster, brandon, fl (1993 c 2001)

associate manager, red lobster, orlando, fl (1992 c 1993)

 

~ key achievements ~

• steadily progressed within the world s largest full-service dining restaurant company to attain position entrusted with directing all aspects of daily operations for up to eight concurrent restaurants; consistently achieved superior levels of customer satisfaction
• cited as top-performing director at smokey bones for 2005 c 2007 for implementing highly effective food cost control tactics; additionally selected to open and lead operations of new locations to attain continual growth throughout three-year period
• maintained eight consecutive years of sales and earnings growth as a gm at red lobster from 1993 c 2001
• inducted as member of red lobster s million dollar club for returning restaurant level earnings of $1 million
• launched community outreach campaigns and coordinated the cops and lobsters program; successfully steered publicity and awareness efforts and raised more than $1 million for the special olympics
• received numerous corporate awards in recognition of outstanding performance, including the summit award (smokey bones, 2006 and 2007), star award (smokey bones, 2006), and darden award for top performing general manager (red lobster, 1996)

 

~ prior background information available ~

professional development            

leadership: great leaders, great teams, great results, franklin covey, orlando, fl                                        2007

personal mastery, aitken leadership, fort worth, tx                                                                                         2006

certified facilitator, performance system, kepner tregoe usa, orlando, fl                                                     2006

diversity learning experience, dri, orlando, fl                                                                                               2004