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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000





results-driven leader with expertise in operations, management, training and communications eager to contribute talents toward actively supporting a dynamic organization in a human resources role.


career profile

ø  over 14 years of experience in operations management, communications, personnel supervision, documentation, customer service and problem-solving.

ø  b.s., organizational management with high honors.

ø  upcoming m.s., human resources development.

ø  skilled in interdepartmental coordination, design development, budgeting, financial projection, inventory and vendor management.

ø  effectively define, develop and execute operations to boost productivity and efficiency.


technology skills

microsoft office suite


professional experience

liberty mutual insurance company, mishawaka, in                                                             2006 - present

commercial claims customer service representative

       obtain information from customers and respond to inquiries.

       advise management of operating concerns and problems.

       assist service manager and provide customer service.

       deliver exceptional customer service on a consistent basis.


ed napleton lincoln-mercury-nissan-saab                                                                             2005 - 2006

assistant service manager, customer service

       ordered parts from vendors and maintained positive communications with customers.


gates automotive group, south bend, in                                                                              2002 - 2005

assistant service manager, customer service

       job responsibilities identical to above listed position.


zolman tire and service, mishawaka, in                                                                                2001 - 2002

assistant service manager, customer service

       job responsibilities identical to above listed position.


autozone                                                                                                                             1995 - 2001

store manager

       interviewed, recruited, trained and scheduled staff of up to 20 employees.

       answered customer questions and advised middle management of operational concerns.

       analyzed p&l statements, set and maintained annual budget and projected sales.

       oversaw accounts payable issues and performed data entry.


yyyyyy x. yyyyyy

page two



villanova university, villanova, pa

currently pursuing master of science in human resources development


bethel college, mishawaka, in

bachelor of science, organizational leadership, summa cum laude 2010

phi theta kappa international honor society

dean s list

student class representative, organizational management


ivy tech college of indiana

associate of applied science, medical office administration, magna cum laude 2008


prior background

divisional manager employed by walmart interviewing, training and scheduling up to 20 employees, responding to callers inquiries, advising middle management of operations and concerns, ordering parts from vendors, analyzing p&l statements, setting and maintaining annual budget, projecting sales and dealing with accounts payable issues.














yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an entry-level human resources capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include extensive professional training and over 14 years of supervision, coordination, operations, leadership and communications experience. to complement this background, i possess staff management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy







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