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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



results-driven manager eager to contribute expertise in operations, team building, customer service, and fiscal administration toward actively supporting a progressive organization in optimizing bottom-line performance.



ø  offer extensive experience in operations management, business development and client servicing, with comprehensive background in quality assurance, sales and marketing.

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  possess strong ability to build productive relationships, resolve complex issues and win customer loyalty.


professional experience

move it now, chattanooga, tn                                                                                        2006-present

operations manager


  contribute dynamic leadership skills in managing all levels of employees, with full accountability for the effective administration of daily operations while meeting customer needs.

  successfully hire, train, coordinate, and lead a top-performing team of over 30 staff members.

  promote warehouse safety and sanitation and ensured strict compliance with all health regulations.

  cost-effectively allocate, administer and manage budget.

  successfully prepare for and pass all dot audits.


cigna healthcare, chattanooga, tn                                                                                2001-2006

appeals coordinator, claims processor


  applied advanced communication and problem solving skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and processing/handling claims.

  promoted superior service and exceptional customer satisfaction by promptly resolving issues.


covington credit, chattanooga, tn                                                                                 1999-2001



  exhibit strong leadership qualities in overseeing 11-member team in the credit and collection activities of $15m in outstanding receivables and 116,000 accounts.

  strategically planned and coordinated workflow to optimize sales and use of resources while controlling dso, bad debt, cash flow, credit policy, and costs and meeting company needs.

  efficiently planned and coordinated workflow, defined staffing requirements and delegated assignments to maximize payroll savings and control operations costs.


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larwin taylor                                                                                                                                               page 2 of 2




first choice cash loans, chattanooga, tn                                                                     1994-1999



  contributed to business development by using proactive prospecting techniques to generate new customers.

  applied sharp business acumen toward defining/implementing policies to boost overall operational performance.

  conducted comprehensive analysis of customer information to define, develop and provide a custom-fit solution.

  maintained up to date with current industry trends and researched competitor products/services to maintain competitive pricing.


prior experience


sales - r & r tv and appliance, chattanooga, tn


sales - pearson ford, san diego, ca


recruiter - u. s. navy, pensacola, fl


professional development/training

select business management courses - troy state university, troy, al


community activities

youth football coach - tunnel hill, ga; aau basketball coach - chattanooga tn and ringgold, ga

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000











hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as illustrated by the accompanying resume, i have a comprehensive background in operations management, client servicing and fiscal administration.  from leading high performance teams and facilitating superior staff development to reducing operating costs and streamlining workflow, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. 


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy



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