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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
solutions-focused, hands-on it manager specializing in international project management, saas hosting, network / database migrations, web applications, help desk operations, team building / training, and client / vendor relations eager to offer 15+ years of proven experience within high-volume business capacities toward in maximizing a progressive employer s success.
profile of qualifications
top-performer who excels at managing large-scale it projects and cross-functional teams to deliver cost-effective, high-quality results.
excellent communicator who seamlessly interfaces with all levels of it professionals to improve productivity and efficiency.
integral leader who plans, prioritizes, and manages multiple tasks within fast-paced, deadline-driven it environments.
ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities to optimize performance.
achieved sas70 type ii certification enterprise-class saas hosting; e-commerce sites; data center infrastructure projects / migrations.
fluent in english, mandarin, cantonese, and malaysian languages.
key areas of expertise
operations management help desk operations conflict resolution quality assurance
network design / security capacity planning / set up rfp processes support start-up operations
installation / testing / deployment policy / procedure development client / vendor relations team building / training
professional synopsis
senior director of operations
bigmachines, inc. 2000 c present
apply dynamic leadership talents toward managing saas hosting operations for customers using in-house staff to include directing budgets, cost control, and data center capacity planning, as well as maintenance of business continuity and disaster recovery plans.
lead a top-performing team of 8 systems, network, and database administrators responsible for 24x7x365 hosting support in efficiently managing 300 solaris, redhat, and windows servers, and networking equipment across 3 high-volume offices and 3 hosting centers.
optimize operations productivity by developing policies / procedures for customer site deployments and upgrades, along with assisting level iii support; overseeing corporate it / data center assets management; and participating in customer implementation discussions.
play a vital role in building and sustaining business to include designing 3 saas hosting center infrastructures in san jose, ca, sterling, va, and frankfurt, germany, as well as 3 internal corporate networks in san mateo, ca, chicago, il, and frankfurt, germany.
senior online systems specialist
niku corporation 1999 c 2000
strategically steered systems installations, testing, security, and deployments to include handling tcp / ip network design and security; managing database installations and configurations; and providing 24x7x365 on-site usinternetworking (usi)-hosted data center support.
utilized broad scope of industry and professional it knowledge to train / develop the skills of junior administrators, along with supporting development teams and assisting in systems performance testing to ensure seamless technical operations processes at all times.
senior systems engineer
gric communications 1998 c 1999
drove communications efficiency by managing ip voice and fax networks to include performing initial ip telephony deployment in taiwan with chunghwa telecom, seednet, and nec biglobe, as well as managing remote ip telephony deployment with t&m corporation (china) and assisting ip telephony deployment teams in japan on cable and wireless networks.
expertly provided tier-3 worldwide support to field engineers in paris, seoul, tokyo, taipei, beijing, shanghai, and kuala lumpur, along with proactively supporting pre-sales activities with asia / pacific sales teams which was instrumental in boosting bottom-line results.
supported the set up of a state-of-the-art system integration lab and assisted in qa testing on ip voice and fax solutions.
co-founder / managing director
infotech, inc. 1995 c 1998
spearheaded start-up operations for a medium-size, full-service isp to include managing network / system / capacity planning and setup; staff recruiting / training; and all general daily functions, as well as coordinating business plans, financial goals, and sales / marketing efforts.
achieved full partnership with internetmci while managing network and system administrators and a 24x7x365 help desk group.
additional professional roles held prior to1995
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
resume page two
education & professional development
b.a., business management & computer information systems university of hawaii
professional development
sas70 type ii certification enterprise-class saas hosting; e-commerce sites; data center infrastructure projects / migrations
sco advanced certified engineer certification • sun systems administration • systems analysis / design / implementation
disaster recovery planning • tcp / ip networking & design • sybase • oracle • veritas
technical summary
computer hardware: sun systems • raid sub-systems • intel • amd server platforms
databases: mysql • sql server • oracle • ms access • informix • sybase
operating systems: microsoft systems (win 2003 / 2000 / nt / xp / 9x / 3.1) • dos
unix systems (solaris / sco openserver / unixware / redhat linux / bsd)
web-based applications: java • perl • php • jrun • jboss / tomcat • oracle application server • iis • apache
netscape enterprise webserver • voice / fax over ip
non web-based applications: point-of-sales systems • hospitality systems (property / restaurant / gift shop / on-demand movie)
insurance systems • accounting systems • email systems (smtp) • dns • vmware
network: tcp / ip • cisco router / switches • cisco firewall • cisco vpn • cisco internet telephony system
lucent packetstart telephony system • juniper firewall / vpn • f5 big-ip • hp switches
version control: cvs • svn • vss
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.
as an executive-level it manager, i am excited to build a rewarding career with your organization, and am confident that my broad range of professional skills can achieve your key objectives. i can offer 15+ years of solid experience in international project management, saas hosting, network / database migrations, and web applications, and am well-versed in all facets of help desk operations, team building / training, and client / vendor relations.
to complement my background, please note that i hold a b.a. in business management & computer information systems from the university of hawaii, as well as sas70 type ii and sco advanced engineer certifications. kindly consult my attached resume for a detailed summary of my technical proficiencies.
currently, as senior director of operations for bigmachines, inc., i apply my dynamic leadership talents toward managing saas hosting operations for customers using in-house staff to include directing budgets, cost control, and data center capacity planning, as well as maintenance of business continuity and disaster recovery plans. within this role, i also lead a top-performing team of 8 systems, network, and database administrators responsible for 24x7x365 hosting support in efficiently managing 300 solaris, redhat, and windows servers, and networking equipment across 3 offices and 3 hosting centers. during this time, i successfully designed 3 saas hosting center infrastructures in san jose, ca, sterling, va, and frankfurt, germany, as well as 3 internal corporate networks in san mateo, ca, chicago, il, and frankfurt, germany. as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.
you will find me to be a results-focused, multilingual (english, mandarin, cantonese, and malaysian) professional who can contribute superior attention-to-detail and sharp analytical abilities. in addition, i can plan, delegate, and manage diverse tasks within high-pressure, deadline-driven environments while streamlining it processes to increase productivity, efficiency, and quality. for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.
i look forward to hearing from you, and thank you in advance for your time and consideration.
sincerely,
ralph chin
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