career profile

 

offer more than 11 years technical support experience with a focus on data security, disaster recovery, and firewall implementations in a 24/7 help desk environment. possess excellent project management, team communication, and problem resolution skills.

professional experience

 

employer, city, state                                                                                                  11/1999-12/2008

data security specialist (06/2006-12/2008)

data security analyst (06/2004-06/006)

data security admin (11/1999-06/2004)

     facilitated disaster recovery operations when data was lost and conducted training on mainframe functions for staff.

     ensured optimal technical security by promoting data security awareness, creating rules for internet access and firewall access, and supporting and implementing password couriers and profile couriers.

     provided technical support for email firewalls, bluecoat, websense, and symantec and generated websense reports.

     assisted internal customers (employees) by working at a 24/7 call desk and servicing up to 250 requests a month on average.

     administered a w2k upgrade and acf2 requests.

     attended weekly cab meetings for the department.

employer, city, state                                                                                                  07/1998-11/1999

telecommunications coordinator

     prepared billing and operational reports and investigated changes after a departmental breakup to determine more cost effective methods of operations.

     performed phone repairs and programmed telephones using centrex mate.

     provided technical support at a help desk.

     updated and maintained online and print directories.

ace hardware corporation, city, state                                                                         1996-1998

human resources assistant/hr clerk

     provided assistance to 3 human resource recruiters by helping with hiring activities, conducting exit interviews, and assisting in new hire orientations.

     processed temporary staff bills from agencies, typed correspondence, and distributed monthly and weekly reports.

     coordinated hr guides and manuals and completed special projects as assigned.

     served as a backup hr receptionist by answering phones, filing, sorting personnel paperwork, making travel arrangements for applicants, and setting up appointments for hiring managers.

 

 

 

 

 

 

 

 

 

roosevelt paper company, city, state                                                                          1994-1996

communications specialist

     handled company switchboard and message center for all incoming calls.

     identified technical issues and maintained at&t computer, programmed telephones, and updated telephone lists as well as speed dial lists.

     prepared daily and weekly telephone reports to track usage for inside sales purposes.

     proofread orders after they were entered into the system to ensure accuracy.

     provided backup support for administrative functions such as filing, report distribution, and mail processing as well as the credit and sample departments.

 

kids mart, city, state                                                                                                            1993-1994

junior manager/sales associate

     oversaw customer service initiatives and maintained inventory by stocking, tagging, and pricing merchandise for a children s clothing store.

     performed opening and closing operations for the store by balancing registers and calling in figures to the main office.

     served as cashier and created innovative merchandising displays to maintain an attractive selling floor and maximize sales.

professional training

 

network concepts

tcp/ip

routing 6rnd host security

windows server 2003
time management
project management
bluecoat classes
isa proxy training
emft training
ekc trainging on e-srf and etf/a
isa proxy server training

activities

 

girl scout daisy leader

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a technical support capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include more than 17 years administrative experience with the last 11 years focusing on data security and disaster recovery support in a 24/7 help desk environment. during this experience, i was consistently promoted from data security admin to data security analyst and finally served in a data security specialist role.

 

some key duties included:

     ensured optimal technical security by promoting data security awareness, creating rules for internet access and firewall access, and supporting and implementing password couriers and profile couriers.

     provided technical support for email firewalls, bluecoat, websense, and symantec and generated websense reports.

     assisted internal customers (employees) by working at a 24/7 call desk and servicing up to 250 requests a month on average.

 

i have effectively applied my skills and knowledge toward communicating and managing tasks in a diverse team environment by conducing training sessions on mainframe functions and preparing analysis reports for review by management.

 

to complement this background, i have completed several technical courses such as network concepts, tcp/ip, routing and host security, windows server 2003, bluecoat, isa proxy1, emf, ekc on e-srf and etf/a, and isa proxy server.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

yyyyyy x. yyyyyy