Performance-driven IT Professional eager to contribute technical proficiencies
as well as dynamic project management and team building/leadership skills toward supporting operations of a progressive organization.
Certified IT Project Manager with substantial background in developing and implementing cutting-edge and revolutionary solutions for the transportation/aviation industry.
Adept at budgeting, strategic planning, contract negotiations and administration, and vendor relations management.
Accomplished in defining and instituting business strategies to accelerate company growth and capitalize on emerging technologies.
Proven ability to motivate teams, resolve conflicts, elevate morale, and steer personnel to achieve productivity excellence.
Designed advanced computer programs considered paramount to PARS Service Partnership achieving and maintaining a competitive position in the aviation industry.
Extensive background in personnel management as evidenced by holding direct responsibility for 125+ geographically dispersed flight attendants during tenure with Trans World Airlines.
Flightline IT, Atlanta, Georgia 2005 to Present
As sub-contractor through SolutionCraft Consultants in Denver, spearhead daily operations for IT consulting firm.
Establish Request for Proposal (RFP) processes, monitor and ensure regulatory compliance, identify and select vendors, and produce balanced scorecards to judge RFP responses for numerous clients.
Leveraged exceptional analytical abilities to collect and provide research data for major MSN Travel initiative leading to new integration strategy with Expedia and other affiliated partners.
Researched, explored, identified and documented core competencies within Vegas.com to result in successful differentiation from competition.
Formulated and implemented effective call center strategy for eCommerce product start-up.
Provided consultative technical guidance to clients in diverse industries.
Worldspan L.P., Atlanta, Georgia and Kansas City, Missouri 1993 to 2005
Department / R&D IT Project Manager
Steadily advanced through a series of promotions based on proven management acumen, project leadership success, and talents in directing large teams of domestic and international developers and analysts.
Championed development of first automated terrorist screening application for U.S. Dept. of Transportation (DOT) and implemented by all U.S. flag carriers.
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Professional Experience continued
Project-managed initiative which launched airline industry s first live prototype application for sale of vacation travel via interactive television.
Applied dynamic organizational skills toward launching Worldspan s global intranet.
Led seamless integration of Worldspan real-time reservation distribution system (GDS) with state-of-the-art internet travel services.
Directed project to devise and roll out first (post 9/11) DOT passenger screening application for all U.S. airlines.
Contributed strong planning capabilities toward organizing and establishing satellite application development facility in Fort Lauderdale, Florida.
Group Leader, Technical Training
Developed curriculum and administered technical training for mainframe and PC application courses.
Pioneered development and instruction of company s first PC training program, significantly elevating technical expertise, productivity, and overall performance of staff.
Authored, introduced, and oversaw first company-wide PC security back-up procedures.
Evaluated and selected technology vendors to optimize and enhance training efforts.
Functioned as Certified Berger Aptitude Test Administrator to assess applicants ability to learn new programming skills as well as existing technical abilities.
Mainframe Application Developer
PARS Service Partnership, Atlanta, Georgia and Kansas City, Missouri
Supervisor of Flight Attendants, Flight Service Manager
Trans World Airlines, In-Flight Services Division, New York, Boston, Los Angeles
Bachelor of Science, Computer Information Science
Coleman University, La Mesa, California, GPA: 4
Bachelor of Aviation Commerce
Florida Institute of Technology, Melbourne, Florida (quarterly honors)
Project Management Professional (PMP) Certification
Project Management Institute
Six Sigma Green Belt Certification, (Black Belt in progress)
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