Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx
, xxxxx 00000 Lariat Lane, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
Executive: Operations, Human Resources, Loss Prevention
Offer 15+ years progressive experience in business management, human resources administration and corporate training, with consistent results in achieving fiscal and organizational objectives. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. Proactively recruit, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction. Establish and manage key relationships with decision makers and strategic partners.
Loss Prevention Staff Training/Development Team Leadership Profit and Loss
Customer Service Direct Sales Safety Administration Regulatory Compliance
Performance Audits Event Planning/Coordination Budget Allocation/Administration
Won Best Workers Compensation Reduction in 2004 and Best Public Liability Reduction in 2005.
Generated a cost-savings of over $15K in lost profits by reducing shrink from internal and external theft.
Produced 5 straight double digit sales gains by applying sharp business acumen and managerial talents.
Successfully motivated, mentored and coached underperforming associates, resulting in a 75% improvement rate and meeting their individual performance goals.
Created and implemented safety awareness and reward program throughout the division producing a cost saving of tens of thousands of dollars throughout other districts; consistently reduced accident frequency rates.
Applied dynamic communication and interpersonal relation skills, resulting in a 200% increase in donations each year for March of Dimes.
Certified Food Safety Manager (Maryland)
Advanced Certification (Phoenix, AZ), Certification (Baltimore, MD) & Private Writing Course - Wicklander-Zulawski
National Associate of Bail Enforcement Certification
National Associate of Skip Tracers Certification
DISTRICT LOSS PREVENTION MANAGER - Gap, Inc. 2008-Present
Oversee 38 stores covering Washington DC, Virginia, Maryland, Delaware, Pennsylvania and West Virginia, illustrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.
Create and deliver Loss Prevention training to all levels of managers to boost productivity and efficiency.
Successfully build top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.
Supervise all aspects of Loss Prevention to ensure critical compliance with company standards, as well as all laws and regulations.
Establish key relationships and liaise effectively with senior management, staff, contractors and vendors.
Persuasively negotiate contract pricing and terms with vendors to maximize cost-effectiveness and quality.
Reduce shortage by designing, developing and implementing targeted district-specific action plans.
Strategically allocate, administer and control budgets to optimize performance while controlling costs.
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Career Background continued
OWNER/OPERATOR - Photography Business 2006-Present
Innovatively develop and launch targeted marketing strategies to optimize performance; apply technical expertise toward creating, managing and updating a website portfolio.
Successfully contribute photography knowledge and experience for diverse charitable causes; raised over $1000 for St. Jude Children s Hospital in a single event.
Create photos and DVD for Sears Heroes at Home program, which were later used at a retail federation meeting and corporate advertising.
DISTRICT LOSS PREVENTION MANAGER - Sears Holding Corp-Kmart Division - VA, DC & MD 2000-2008
Proficiently contributed dynamic leadership skills in managing 11 stores, with annual sales exceeding $155 million.
Maintained full P&L accountability for security services, supplies and controllable expenses, with strong focus on optimizing cost-efficiency, productivity and quality.
Conducted comprehensive compliance review and audits in order to identify and implement targeted strategies to improve performance and correct deficiencies.
Collaborated directly with Operations District Manager to ensure safe and smooth flow of daily operations.
Spearheaded diverse administrative activities including recruiting, staffing, training and performance evaluation.
Supervised 8 major multi-million-dollar full store remodels.
STORE MANAGER - Blockbuster Video - Westminster, MD 1999-2000
Directed all aspects of daily operations of a retail video store generating over $1 million in annual revenues.
Effectively recruited/hired and trained a top-performing team of as many as 18 staff members; strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Steered monthly inventories, loss prevention and merchandising, instrumental to boosting profitability.
Relied upon to lend expertise toward actively mentoring and training new hires, playing a solid role in supporting the development of top-performing team members.
SALES MANAGER - Best Buy - Annapolis, MD 1997-1998
Exhibited solid leadership qualities in recruiting, hiring and training a team of over 120 Sales Associates and 18 Supervisors in 9 departments.
Oversaw daily sales activities for a store generating over $40 million in annual revenues; successfully boosted sales by $200K in 5 months.
For overall performance, ranked as top sales team in 7-store district and one of the top 3 sales teams in 35-store region; also ranked as #1 sales staff in company in standard operating procedures.
STORE MANAGER / TEAM LEADER, Radio Shack - VA & MD
Associate of Arts in Business Management (In Progress) - University of Phoenix
Dale Carnegie (Easton, MD), 4.2 Continuing Education Credits
E-learning, CBT, Adobe Professional, Adobe Photoshop Professional, MS Office, Windows XP, Experienced in the use of the Internet and World Wide Web, MVA record systems, credit bureaus, and the Judicial Information System (JIS), UNIX & XENIX systems
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