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yyyyyy x. yyyyyy
ssn: xxx-xx-xxxx
veterans preference points:
vacancy posting: orl-09-109-fe
department: department of veterans affairs
______________________________________________________________________
core competencies
administrative operations, healthcare administration, healthcare management, government/regulatory compliance, medicare, medicaid, commercial/managed care insurance, jcaho, hippa, patient services, scheduling, staffing, training and development, personnel administration, budgeting, accounts receivable, collections, statistical reporting, information management/systems, strategic planning, customer service, interpersonal/public relations, performance optimization, process improvements, quality assurance, supervision, management, leadership, mba
professional experience
09/0000
xxxxxx xxxx , xxxx , xxxxx 00000
supervisor: chris rich,xxx-xxx-xxxx; contact:
yes
hours per week: 40-60
annual salary:
manager, patient access/business office
proficiently steer broad-scope administrative/business operations and scheduling for inpatient, outpatient, er, and labor & delivery services. effectively hire, train, develop, and lead dynamic teams; conduct routine performance evaluations to ensure optimal level of operations. strategically schedule staff to maximize use of resources, control costs and boost bottom-line profits. facilitate complex statistical/fundamental and cost management analyses focused on staffing, projections and governmental regulatory compliance. successfully define, develop and execute proactive policies and procedures vital to maximizing operational and financial performance.
effectively plan, prepare and administer $2.55m budget to cost-effectively allocate financial resources. have applied strong knowledge of proactive collections toward designing and implementing an upfront cash collection program generating $500k ytd collection of outstanding receivables. have concurrently spearheaded quality assurance initiative to achieve 97% accuracy.
03/2000-09/2003
st. luke's hospital/mayo clinic jacksonville
0000 xxxxxx xxxx , xxxx , xxxxx 00000
supervisor: mayo clinic hr, 904-296-5876 or cfo
dale hocking, 352-516-6586; contact yes
hours per week: 40-60
annual salary:
manager, patient access
page 1 of 3
john d. thomas page 2 of 3
st. luke s/mayo clinic continued
drove operations supporting inpatient, outpatient, er, and labor & delivery patient access department functions ranging
from human resources and fiscal to administrative and compliance. entrusted with designing and establishing
performance-enhancing policies and procedures.
successfully coordinated and supervised team of 30 supervisors and billing staff. contributed strong communication and
leadership skills toward steering highly effective staff training and development programs. resourcefully re-designed
career path strategies to equip staff with additional skills instrumental to improving performance as well as fostering
professional growth, job satisfaction, morale, and retention.
effectively developed and managed $1.55m departmental budget. launched upfront cash collection program vital to
controlling financial risk and boosting bottom-line revenue. performed detailed statistical/mathematical analyses and
staffing projections.
10/1992-03/0000 xxxxxx xxxx , xxxx , xxxxx
00000
supervisor: chris rich,xxx-xxx-xxxx or dale
hocking 352-516-6586; contact: yes
hours per week: 40-60
annual salary:
manager, patient business services
directed daily operations of admission processes for 220-bed acute facility and 24-bed skilled nursing unit. demonstrated strong prioritization, organization and managerial skills in concurrently driving billing operations for 8 physician practice offices as well as hospice unit and skilled nursing home. held accountable for a $1.7m budget as well as operational policies, procedures and compliance.
successfully created and integrated a proactive quality assurance program instrumental to reducing denials and increasing revenue collection. additionally performed statistical/mathematical analyses of staffing, projections and government regulatory compliance.
09/1982-06/1992
united states army
fort benning, ga
supervisor: n/a
hours per week: 40-60
annual salary:
staff sergeant/squad leader
specialized in nuclear biological chemical operations-field artillery, with responsibility for efficiently maintaining staff journals, operations manual, training files, and related administrative reports. maximized personnel performance by preparing monthly training schedules as well as conducting quarterly training programs. oversaw timely maintenance of equipment to ensure operational readiness in support of military missions.
education
university of phoenix
jacksonville, florida
degree: master business administration
earned: 2005
gpa: 3.2
john d. thomas page 3 of 3
education continued
university of phoenix
jacksonville, florida
degree bs business administration
earned: 2002
gpa: 3.5
specialized training/certifications
six sigma lean green belt certified, chip caldwell and associates; 09/2008
professional affiliations
healthcare financial managers association (hfma)
technical proficiencies
microsoft office suite: outlook, excel, microsoft word, and powerpoint
health info management applications: meditech, siemens, in-house/proprietary
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