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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

productive team player eager to contribute dynamic managerial, operations, administration, leadership and communications skills in a customer service role, actively supporting a progressive company in maximizing operational performance.

 

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career profile

ø  solid experience in all phases of customer service operations.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  well organized multi-tasker.

ø  outstanding communications and presentation capacity.

ø  expertise in all facets of effective customer service.

ø  proficient in advanced business software applications including ms office suite and internet.

ø  demonstrated competence in client issue resolution.

ø  strong capacity in data entry and highly detailed tasks.

ø  solid team player and contributor.

ø  competency in supervision, mentoring, training and personnel development.

ø  knowledgeable in administrative procedures, policy implementation and daily operations.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

ø  deliver outstanding administrative support on a consistent basis.

ø  highly responsible and ethical.

ø  university-level mathematics and meteorology training.

 

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professional experience

jason s deli, athens, ga                                                                                                               most recent

assistant catering manager

       recruited in 2007 to direct complex catering operations.

       directed activities of eight employees.

       successfully routed and oversaw daily delivery operations.

       trained catering staff in achievement of precise customer orders.

       scheduled weekly/monthly operations in line with catering orders and p&l objectives.

       assumed duties of general manager and catering manager as needed.

 

fugro consultants, houston, tx                                                                                                                2007

geophysical assistant

       tasked to conduct extensive soil classification and strength tests. 

       gained expertise in test procedures covering grain size, hydrometer, consolidation, unconfined and confined compression.

       directed shear tests using conventional or automated testing equipment.

       assessed digital seismograms through primary/secondary phase arrivals.

       ensured quality control for subsurface imaging enhancement of seismic data.

       became knowledgeable in geophysical methodologies including ground penetrating radar (gpr), gps and seismic refraction.

       utilized geoscience software to support exploration, loading, manipulation and reporting of well and seismic data.

       delivered wide range of office support on a timely and accurate basis.

 

 

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yyyyyy x. yyyyyy

page two

 

 

cts/cng, des plaines, il                                                                                                               2005 - 2006

data entry clerk

       retained for long-term temporary assignment to schedule daily work orders for staff of 12 mechanics.

       effectively processed daily/weekly production and shipping reports utilizing excel.

       ensured accurate case count and shipping/receiving totals.

 

meijer, rolling meadows, il                                                                                                             2004 - 2005

overnight stocker

       hired to perform stock replenishment duties.

       coordinated and tracked inventory.

 

lagrou transportation, west chicago, il                                                                                                    2003

data entry clerk

       temporary assignment through keystaff agency.

       conducted processing of invoices using ms word and excel spreadsheets.

       aided customer service representatives on a daily basis.

 

jpmorgan chase, schaumburg, il                                                                                                   2002 - 2003

post-closing representative

       temporary assignment through advanced personnel.

       tasked to prepare closing packages for seven chicago-region chase manhattan branches.

       provided support for equity processing operations.

       gained strong background in conventional and fha/va requirements.

 

quebecor world, bensenville, il                                                                                                      2000 - 2002

logistics coordinator/customer service representative

       recruited as customer service representative servicing 15 corporate accounts.

       rapidly gained promotion to logistics coordinator of satellite retail logistics division in metairie, la.

       coordinated wide array of shipping locations and delivery dates.

       achieved high levels of customer satisfaction through effective utilization of corporate tracking system.

 

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education

piedmont college, demorest, ga

mathematics/meteorology studies, 90 credits, 1996-2000

 

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