dynamic leader with years of demonstrated success as an administrative professional. a strong leader, an effective communicator, and most of all, a customer driven professional, capable of developing customer service programs resulting in increased loyalty and retention to the company.
ø strong multi-tasking background with the ability to work independently on multiple projects simultaneously.
ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
ø utilize extensive knowledge of customer service protocols to develop specialized programs.
ø consistently focus on ensuring development of high-standard delivery methodologies.
ø proven ability to adapt strong technical skills to diverse organization needs.
ø technology savvy with knowledge of multiple software platforms including microsoft office suite and outlook.
ø carefully analyze various financial documents and reports in order to identify and reconcile potentially costly errors and meet client needs.
ø capable of in-depth research and data analysis utilizing accounting software with the purpose of improving efficiency best practices and productivity.
ø conduct numerous accounting and financial analyses as well as serve on various committees for resource sharing purposes.
ø effectively develop and execute productivity best practices within the office environment.
ø demonstrate working knowledge of basic accounting practices and principles in proficiently managing operational functions ranging from tracking/recording quarterly sales percentages and reconciling commission statements to verifying expense reimbursements and researching/reconciling expense report discrepancies.
customer service sales field administrator, rioch america 2008-present
perform administrative functions, including inventory, sales order processing support, accounts receivable support, service administration and general branch operations
ensure administration is operating efficiently in the branch, which allows achievement of sales and profit objectives. accountable responsible for ensuring compliance with company policies and procedures
perform inventory control functions to include: ordering, maintaining and controlling all inventory
perform accounts receivable support to include regular communication with corporate office and follow-up with local a/r issues
provide support for summary billings and set up for large fleet customers
support the sales order processing functions to include: coordinating with leasing partners on order package requirements
ensure all sales orders are correct and complete before submitting to corporate
process all sales commissions within company policies and procedures
follow-up with legal on collection of all past due customers accounts
work under general supervision
use effective and oral and written communication skills on a daily basis
possess excellent time management skills
effective team player, constantly working to establish organizational networks and relationships, forming alliances across departments, functional and business lines
accounting supervisor, executive floors and interiors, inc. 2006-2008
processed job labor tickets facilitating subcontractor/vendor payments
reviewed bi-weekly subcontractor /vendor pay sheets for accuracy and completeness
processed bi-weekly subcontractor/vendor payments
maintained payroll deduction books for subcontractors and employee.
supervised accounts payables specialist, receptionist
assisted and trained other employees to ensure information processing was performed in an efficient and effective manner
assisted cfo with preparation of financial documents and reports
accounts payable specialist, executive floors and interiors, inc. 2004-2006
reviewed vendor (client) invoices and verified accuracy, reconciled quantities and charges with the associated purchase order, processed for payment with appropriate general ledger account coding.
verified accuracy of receiving copies of materials and reconciled with associated invoice and purchase order using floor pro an automated accounting system
paid invoices on a weekly basis
reviewed subcontractor/vendor statements on a monthly basis to ensure accuracy
maintained office filing system for vendors/clients
accounts collection specialist, prince william health systems 2001-2004
responsibilities included various support functions regarding technical support of medical documentation, provided accurate and relevant information to physicians and other medical personnel, transcribed physician orders, handled accounts billing and payments, as well as other administrative tasks as needed.
billing admin/accounts receivable specialist, professional laboratory corp. of america 1992-2001
primary responsibilities included processing and managing customer payments, development and implementation of customer service protocols, effective operations of technology systems, as well as cash control and inventory management.
- executive administrative assistant, professional mechanics-lien notices, inc
- payroll clerk, first american bank
- customer service representative, warner cable corporation
n business management coursework, independent correspondence school
n icd 9 cm translation certified
n completed 500 hours, potomac bodywork s institute
n additional skills: group wise, anthem blue cross point of care internet system, meditech, electronic medical records database, pc-doc optical imaging system, ssi billing system, floor pro.
n notary public
yyyyyy x. yyyyyy
accounting & customer service specialist
name here of recipient
name here of company
dear recipeint name:
recent research into company name prompted me to immediately update my resume for your review. based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as an accounting and financial planning specialist. i have worked as a technical expert in various forms within the accounting and customer service sectors so i am accustomed to integrating into numerous cultures and environments in this capacity. i am experienced at managing others as well as developing and implementing best practices models to increase efficiency and accuracy. i offer years of formal training and education as well as progressive advancement within my career due to excelling at responsibilities and making significant contributions to company growth.
my peers consider me an exceptionally hard worker and strong team player. my enthusiasm comes from working directly with data and resources and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team. i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement. i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. please contact me sooner if you wish to talk before then. i look forward to speaking with you.
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