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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx (h) 703-217-6275 (m) 


accounting & customer service specialist

client relations ~ staff supervision~ quality assurance


dynamic leader with years of demonstrated success as an administrative professional.  a strong leader, an effective communicator, and most of all, a customer driven professional, capable of developing customer service programs resulting in increased loyalty and retention to the company. 


qualifications profile


ø  strong multi-tasking background with the ability to work independently on multiple projects simultaneously.

ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

ø  utilize extensive knowledge of customer service protocols to develop specialized programs.

ø  consistently focus on ensuring development of high-standard delivery methodologies. 

ø  proven ability to adapt strong technical skills to diverse organization needs.

ø  technology savvy with knowledge of multiple software platforms including microsoft office suite and outlook.



functional competencies


ø  carefully analyze various financial documents and reports in order to identify and reconcile potentially costly errors and meet client needs.

ø  capable of in-depth research and data analysis utilizing accounting software with the purpose of improving efficiency best practices and productivity.

ø  conduct numerous accounting and financial analyses as well as serve on various committees for resource sharing purposes.

ø  effectively develop and execute productivity best practices within the office environment.

ø  demonstrate working knowledge of basic accounting practices and principles in proficiently managing operational functions ranging from tracking/recording quarterly sales percentages and reconciling commission statements to verifying expense reimbursements and researching/reconciling expense report discrepancies.



professional career track


customer service sales field administrator, rioch america                                            2008-present


  perform administrative functions, including inventory, sales order processing support, accounts receivable support, service administration and general branch operations

  ensure administration is operating efficiently in the branch, which allows achievement of sales and profit objectives.  accountable responsible for ensuring compliance with company policies and procedures

  perform inventory control functions to include: ordering, maintaining and controlling all inventory

  perform accounts receivable support to include regular communication with corporate office and follow-up with local a/r issues

  provide support for summary billings and set up for large fleet customers

  support the sales order processing functions to include:  coordinating with leasing partners on order package requirements 

  ensure all sales orders are correct and complete before submitting to corporate

  process all sales commissions within company policies and procedures

  follow-up with legal on collection of all past due customers accounts

  work under general supervision

  use effective and oral and written communication skills on a daily basis

  possess excellent time management skills

  effective team player, constantly working to establish organizational networks and relationships, forming alliances across departments, functional and business lines





accounting supervisor, executive floors and interiors, inc.                                                     2006-2008


  processed job labor tickets facilitating subcontractor/vendor payments

  reviewed bi-weekly subcontractor /vendor pay sheets for accuracy and completeness

  processed bi-weekly subcontractor/vendor payments

  maintained payroll deduction books for subcontractors and employee.

  supervised accounts payables specialist, receptionist

  assisted and trained other employees to ensure information processing was performed in an efficient and effective manner

  assisted cfo with preparation of financial documents and reports


accounts payable specialist, executive floors and interiors, inc.                                           2004-2006


  reviewed vendor (client) invoices and verified accuracy, reconciled quantities and charges with the associated purchase order, processed for payment with appropriate general ledger account coding.

  verified accuracy of receiving copies of materials and reconciled with associated invoice and purchase order using floor pro an automated accounting system

  paid invoices on a weekly basis

  reviewed subcontractor/vendor statements on a monthly basis to ensure accuracy

  maintained office filing system for vendors/clients


accounts collection specialist, prince william health systems                                             2001-2004


  responsibilities included various support functions regarding technical support of medical documentation, provided accurate and relevant information to physicians and other medical personnel, transcribed physician orders, handled accounts billing and payments, as well as other administrative tasks as needed. 


billing admin/accounts receivable specialist, professional laboratory corp. of america    1992-2001


  primary responsibilities included processing and managing customer payments, development and implementation  of customer service protocols, effective operations of technology systems, as well as cash control and inventory management.


earlier experience


- executive administrative assistant, professional mechanics-lien notices, inc


- payroll clerk, first american bank


- customer service representative, warner cable corporation



specialized training


n business management coursework, independent correspondence school

n icd 9 cm translation certified

n completed 500 hours, potomac bodywork s institute

n additional skills: group wise, anthem blue cross point of care internet system, meditech, electronic medical records database, pc-doc optical imaging system, ssi billing system, floor pro.

n notary public










yyyyyy x. yyyyyy




               accounting & customer service specialist




name here of recipient

name here of company


dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as an accounting and financial planning specialist.  i have worked as a technical expert in various forms within the accounting and customer service sectors so i am accustomed to integrating into numerous cultures and environments in this capacity. i am experienced at managing others as well as developing and implementing best practices models to increase efficiency and accuracy.  i offer years of formal training and education as well as progressive advancement within my career due to excelling at responsibilities and making significant contributions to company growth. 

my peers consider me an exceptionally hard worker and strong team player.  my enthusiasm comes from working directly with data and resources and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.


littia collier



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