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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


results-driven, solutions-focused customer service specialist eager to contribute proven leadership,

account management, sales, and team building talents toward optimizing a progressive company s success.




         contributes sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid written / verbal communication proficiencies in support of diverse business operations.

         adept at building critical client relationships and professional networks; effectively interfaces with all corporate representatives through to the executive level.

         dynamic project management abilities; expert at strategically planning, prioritizing, and coordinating deadline-driven workflow to maximize productivity, efficiency, and quality.

         fosters cooperative teamwork across a multitude of personnel levels while concurrently empowering associates to make decisions to reflect positively on business productivity, corporate well-being, and client satisfaction.

         proficient in microsoft windows (including nt), microsoft office, clarify, and internet applications.


~ education ~


bachelor of science in business administration

wilkes university


professional synopsis


adp hayes-ligon, rockville, md

icd supervisor / phone shops supervisor                                                                                 2007 c present


         applied dynamic leadership talents toward directing top-performing installation specialists and phone shop surveyors in delivering products to clients accurately and efficiently to guarantee maximum customer satisfaction.

         formulated key business decisions based on analysis of regular installation statistics to include forwarding data to executive-level management for review.

         contributed strong fiscal support proficiencies instrumental in overseeing national account billing efforts, as well as ensuring strict installations-based compliance with sarbox and sarbanes.


technical support supervisor / phone shops supervisor                                                                           2007


         led technical support and phone shop staff in the coordination of critical defect resolution and enhancement design / implementation with research and development teams to provide seamless product service at all times.

         expertly processed detailed reports concerning service performance for national accounts.


client services supervisor                                                                                                                2004 c 2007


         strategically steered comprehensive client services activities to include training and supervising a highly skilled six-member team, as well as utilizing targeted selection methods to interview prospective staff.

         successfully delegated tasks to allow individualized work-related confidence while promptly resolving key technical issues and efficiently completing department-wide projects on time.


senior client services representative / client services representative (roles held separately)         1999 c 2004


         optimized organizational success by proactively networking among client services and management to include performing at high productivity levels and consistently leading team members in call volume.

         trained new associates on corporate products and internal workflow processes.


penske truck leasing, capitol heights, md

rental sales representative                                                                                                              1995 c 1999


         maximized revenue by performing targeted cold calling, resourceful leads pursuit, and optimal sales prospecting to include creating an extensive customer base, which ensured continued business success.

         recognized with rental sales honor roll three consecutive years for excellence in job performance; attained 5th highest sales volume nationwide.

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