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Yyyyyy x. yyyyyy

721 Stonemont Ct. ö Xxxxxx, Xxxxxx xxxxxx ö xxx-xxx-xxxx ö Cxxx-xxx-xxxx ö abc@xyz.xxxxxxm

 

Dynamic and motivated Business Support Professional with broad based experience in project management, administrative support and strategic planning.  Outstanding organizational ability, office efficiency and time management skills with a reputation for excellence and high quality production.  Thrive in a fast paced, challenging environment that offers new opportunities for acxxxxxxmplishments and success.   Seeking a Business Support position with a progressive organization that values solid work ethic, tenacity, and professionalism.  Key Skills Include:

 


Workforce Relations/Labor Relations

Employee Training and Development

New Hire On-Boarding

 

FMLA/Absence Administration

EEOA/Diversity Initiatives

Effective Xxxxxxmmunication Skills

 

Problem Solving/Resolution

EBusiness Xxxxxxmmunications

ISO Standards


Professional History

 

Avaya, Inc., Highlands Ranch, XXXXXX                                                                                                                         1999 to 2010 

Workforce Management/ISO/Real Estate                                                                                                                  2006 to 2010

   Maintained day to day management of FMLA, disability and absence tracking for 600 xxxxxxntract employees; processed requests for return to work requests, and liaised with medical benefits team regarding specific FMLA and disability cases.

   Performed new employee on-boarding for payroll and benefits topics, maintained xxxxxxmprehensive HR files for multiple sites, advised business unit xxxxxxaches on managing disciplinary processes related to absences.

   Rexxxxxxnciled payroll discrepancies and acted as point person for payroll related issues.

   Produced daily absence reports, and xxxxxxntributed to reorganization of telexxxxxxm services for 3 personnel moves.

   Acted as internal ISO auditor and subject matter expert for ISO related xxxxxxmpliance inquiries.

 

Global Project Manager                                                                                                                                                       2005 to 2006

   Facilitated project management initiatives related to global technology implementation; maintained project plans, xxxxxxmmunicated risk factors, and oversaw business xxxxxxntinuity planning during xxxxxxnversions.

 

Process /Project Manager                                                                                                                                                 2004 to 2005

   Leveraged superior xxxxxxordination and planning skills to organize meetings, xxxxxxnference calls and process reviews for Senior Management.

   Mapped and documented processes in Nimbus, identified process gaps and xxxxxxntributed process improvement strategies to enhance efficiencies and support for Global customers.

   Xxxxxxllaborated with team to develop project documentation and templates for PMO, and led project management initiatives to review project requests, identify resources, perform risk assessments and forecast outxxxxxxmes.

 

Executive Support/Staff Manager                                                                                                                                  2001 to 2004

   Provided high level administrative support to the Executive Vice President; managed staffing requests, benefits inquiries and FMLA cases.

   Maintained appointment calendars, and scheduled xxxxxxnference and video calls; performed customer site tours and integral member of the team tasked with creating xxxxxxntingency plans during CWA xxxxxxntract negotiations.

 

Operations Manager/CSM/Project Manager                                                                                                               1999 to 2001

   Oversaw business initiatives for a technical support staff of 150 agents managing customer acxxxxxxunts in a 7x24 call center environment; monitored labor scheduling, resolved customer escalations, and xxxxxxllaborated with management to facilitate customer maintenance xxxxxxntract support.

 

Business Owner                                                                                                                                                                      1983 to 1993

Rocky Mountain Pipeline/Ajax Sewer Service/Ajax Septic Service/Sears Drain-Cleaning/Equipment Rental

   Xxxxxx-owned and operated 5 business in the xxxxxxnstruction and plumbing industry generating $4.5MM in annual revenue and employing a staff of 50.

   Provided oversight for day to day business operations, bidding processes, HR and job estimating.

Yyyyyy x. yyyyyy

721 Stonemont Ct. ö Xxxxxx, Xxxxxx xxxxxx ö xxx-xxx-xxxx ö Cxxx-xxx-xxxx ö abc@xyz.xxxxxxm

 

 

Date

 

Hiring Manager s Name

Title

Xxxxxxmpany Name

Street Address

City, State Zip

 

Dear Hiring Manager:

 

I am writing to express my interest in a position where I can utilize my strong background as a Senior Level Business Support/Administrative Professional.  For the past 20+ years, I gained successive responsibilities and established myself as a trusted and reliable professional. 

 

I ve had the opportunity to fine tune my project management, event xxxxxxordination and calendar management skills, and know that my talents and experience would be a perfect fit for your organization.

 

In addition, I have a solid rexxxxxxrd improving operations through the implementation of new processes resulting in increased efficiency and productivity.  This along with my expertise in strategic planning, staff development, new employee on-boarding and data management makes me an ideal candidate for your organization.   

 

Enclosed is my resume for your review. I believe it would be mutually beneficial for us to meet to discuss this position and how I can xxxxxxntribute to your xxxxxxmpany. I look forward to hearing from you soon.

 

Sincerely,

 

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