career objective

enthusiastic team player with sharp customer service, administrative support, and problem-solving skills eager to contribute to the success of a progressive organization

profile

ø  offer extensive experience providing specialized support and facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  efficiently carry out administrative functions including document preparation and review, data entry, database set up and maintenance, and information management; generate reports instrumental to senior management in assessing business performance

ø  work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

professional experience

jcpenney, monroeville, pa                                                                                                          2005 c present

sales associate

• provide excellent customer service in a fast-paced, heavy traffic store
• apply depth of knowledge regarding inventory towards assisting customers in selecting items
• perform merchandizing duties to optimize sales and inventory turn; continually make adjustment to maintain integrity of visual displays
• coordinate merchandise for local fashion shows and events
• assist management team with compensation issues, special projects, and store-wide initiatives

 

alcoa inc., pittsburgh, pa                                                                                                                2000 c 2008

call center associate

• successfully supported the worldwide multi-operational service call center for payroll, corporate business travel accounts, and hr help desk
• granted alcoa's excellence of service award for playing an integral role in two major system upgrades and transitions
• worked closely with callers to investigate and resolve pay issues and garnishment inquiries, performed reconciliations for individual travel and expense accounts,  and managed personal password resets for payroll travel expense systems; additionally utilized interactive tutorials to train callers on travel expense system
• accurately generated earning reports, produced queries, set up and maintained deduction tables in database, handled direct banking issues with ach reports, and collaborated with hr managers and employee union managers to resolve issues

education

point park university, pittsburgh, pa                                                                                                          1996

bachelor of science in business management services